Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mary Treasure Paul

Mary Treasure Paul

Customer Service Representative
Lagos,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
Certifications
11
11
years of professional experience

Work History

Customer Service Representative

Mr. Niyi
Lagos, Lagos
10.2023 - 01.2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Box Office Cashier

Mr. Ben Bruce
Lagos Island, Lagos
12.2014 - 02.2018
  • Assisted in inventory management, tracking ticket stock levels and ordering supplies as needed.
  • Handled cash discrepancies with accuracy, reconciling end-of-shift reports to maintain financial integrity.
  • Maximized sales opportunities by effectively communicating current promotions and discount programs to customers.
  • Created and maintained reports of sold tickets and payments received.

Education

Bachelor Of Science - Healthcare Management

Global Wealth University Togo
Lome Togo
01.2019 - 04.2023

Skills

Issue escalation

Payment management

Documentation and notes

Coaching and mentoring

Ticket Queue Management

Certification

Human Resources Management

Timeline

Customer Service Representative

Mr. Niyi
10.2023 - 01.2026

Human Resources Management

06-2023

Certified Quality Assurance and Quality Control

06-2023

Bachelor Of Science - Healthcare Management

Global Wealth University Togo
01.2019 - 04.2023

Box Office Cashier

Mr. Ben Bruce
12.2014 - 02.2018
Mary Treasure PaulCustomer Service Representative