MARY O. MUMUNEY
Abule-Egba
Summary
Dynamic operations professional with a proven track record at Ladwheels Ventures Limited, excelling in operational coordination and customer support. Adept at data analysis and enhancing workflow efficiency, I effectively resolved customer inquiries, contributing to high satisfaction levels. Proficient in Microsoft Office, I thrive in team environments to drive productivity.
Overview
14
14
years of professional experience
Work History
Operations Assistant
Ladwheels Ventures Limited
Lagos
02.2019 - Current
- Planned routine operations and special projects under direction of operations manager.
- Coordinated the delivery of products or services to customers in a timely manner.
- Worked closely with other departments on special projects.
- Assisted in developing operational procedures to enhance workflow.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Representative
Wema Bank Plc
02.2014 - 01.2019
- Ensuring customers request are adequately attended to promptly
- Profiling new and existing customers on bank's core application
- Account opening, reactivation and modification
- Providing information to the customers regarding the bank's products and services
- Handling enquiries and resolving of customers complaints timely
Administrative/Account Assistant
Power Holding Company of Nigeria
03.2012 - 01.2014
- Prepare staffs salaries, wages and paying expenses
- Managing the office environment and ensuring resources are adequately utilized
- Ensure facility Management and procurement
Administrative Assistant (NYSC)
Power Holding Company of Nigeria
03.2011 - 02.2012
- Processing expenses requests for the accountant to approve
- Ensuring payments amount and records are correct
- Updating and maintaining procedural documentation
Education
Higher National Diploma - Office Technology and Management
Federal Polytechnic Ede
Ede, Osun State, Nigeria01.2010
National Diploma - Secretariat Studies
Federal Polytechnic Ede
Ede, Osun State, Nigeria01.2006
WASSCE -
Okoyekola High School Ijabe
Ijabe, Osun State01.2003
Primary School Leaving Certificate -
Salvation Army School, Oke-fia, Osogbo
Osogbo, Osun State01.1996
Skills
- Proficiency in Microsoft Office
- Data analysis
- Office management
- Operational coordination
- Customer support
Personal Information
- Date of Birth: 01/31/86
- Marital Status: Married
References
Available Upon request
Timeline
Operations Assistant
Ladwheels Ventures Limited
02.2019 - Current
Customer Service Representative
Wema Bank Plc
02.2014 - 01.2019
Administrative/Account Assistant
Power Holding Company of Nigeria
03.2012 - 01.2014
Administrative Assistant (NYSC)
Power Holding Company of Nigeria
03.2011 - 02.2012
Higher National Diploma - Office Technology and Management
Federal Polytechnic Ede
National Diploma - Secretariat Studies
Federal Polytechnic Ede
WASSCE -
Okoyekola High School Ijabe
Primary School Leaving Certificate -
Salvation Army School, Oke-fia, Osogbo
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