Mary Jepkemoi
Marketing
Nakuru
Summary
Nationality: Kenyan
Personal Profile
An honest, diligent, highly motivated and supportive team player with good judgment and self-driven to consistently deliver exceptional performance in demanding and dynamic environment. A Business Management professional, excellent relationships with new prospects and existing customers and can turn-around and prepare companies for fast growth and profitability. I am a multi skilled individual, who is co-operative and determined to be part of a team and pride myself of being punctual and consider myself inventive with the ability to learn and take onboard new ideas. I hope to maintain quality standards for your organization and make a milestone contribution towards achieving core organizational goals and objectives. I am currently seeking to obtain a prospective position where i can maximize my skills, interpersonal skills and customer service in a well-established organization and or environment. Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with state regulations. Exhibits exceptional analytical skills and to conceptualize proposals and provide viable solutions.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Relationship Officer
UBA Bank Kenya
04.2021 - Current
- Gaining a clear understanding of clients' personal needs and requirements;
- Acquisition of new clients into the bank through account opening, loan processing and cheap deposits mobilization (CASA);
- Client management in order to grow personal/Consumer portfolio through ensuring three products per customer, requesting for referrals and mining from existing through cold calling;
- Managing and opening leads for Direct Sales Team under the Personal/Consumer banking;
- Processing of credit facilities requests for clients through ICE platform;
- Organizing various activations in and out of Nakuru to familiarize potential clients with UBA products
- Mobilizing FX transactions from potential and existing clients
- Managing and growing personal/consumer loan book.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Promoted, structured and provide advice customized to best meet the needs of customers.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visits.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Customer Product Advisor
NCBA Bank
06.2016 - 03.2021
- Acquisition of new credit facilities for both NCBA Clients and Non-NCBA clients;
- Acquisition of new clients into the bank through account opening, loan processing and cheap deposits mobilization;
- Gaining a clear understanding of clients' businesses and requirements;
- Organizing various activations in and out of Nakuru to familiarize potential clients with NCBA Bank products
- Responsible for providing customers with essential information and offering time saving and added value solutions and services in terms of which bank products best match their needs
- Establish and develop sales opportunities to proactively generate customer interest in products and services
- Deliver exceptional sales and cross-selling performance, build and improve the quality of retail customer portfolio
- Work cross functionally with service providers to ensure seamless service to our customers
- Organizing extensive market activations in search of new customers at their work place.
- Cultivated interpersonal skills by building positive relationships with others.
Direct sales representative
Faulu Bank
06.2015 - 05.2016
- Acquisition of new clients into the bank through accounts opening;
- Campaigning for deposit mobilization for Faulu Bank;
- Advocating for telesales program in endeavor to meet bigger market and build my portfolio
- Organizing various activations in and out of Nakuru to familiarize potential clients with Faulu Bank products;
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Advising on forthcoming product developments and discussing special promotions;
- Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
Education
BBA - Marketing
Kenya Methodist University
Nairobi 01.2018 - 12.2020
Skills
Planning and Organization Skillsundefined
Socializing,Baking,Reading
An open minded individual who is always ready socialize and meet new people,good at trying new things and a good baker,i also love reading books and articles
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Relationship Officer
UBA Bank Kenya
04.2021 - Current
BBA - Marketing
Kenya Methodist University
01.2018 - 12.2020
Customer Product Advisor
NCBA Bank
06.2016 - 03.2021
Direct sales representative
Faulu Bank
06.2015 - 05.2016
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