MARY BASSEY MONDAY

Customer Representative and Logistics Agent (Dispatcher) managing inbound and outbound customer communication across phone, chat, and email in a remote service environment. Coordinates order tracking, dispatch updates, and customer issue resolution while keeping 20–40 accurate records per shift for follow-up and delivery completion. Builds customer trust through clear communication, calm escalation handling, and steady coordination between customers and dispatch teams.

• Delivered over 1 year and 6 months of continuous remote customer care service at Lunux Global Limited from 2025 to present, managing inbound and outbound customer communications, resolving issues professionally, and maintaining strong customer relationships across all assigned accounts.
• Expanded into logistics coordination as a Logistics Agent and Dispatcher at Lunux Global Limited, tracking orders and communicating delivery updates to customers, demonstrating versatility across customer service and logistics support functions within the same organisation.
• Built a strong foundation in customer relationship management, active listening, and professional communication through combined experience in remote customer care, care support, and administrative coordination roles across three organisations.
• Brings a confident, fast-learning approach to new systems and independent remote work, supported by Senior Secondary School Certificate (SSC) and First School Leaving Certificate (FSLC), with proven reliability across customer-facing, care-based, and administrative environments.