Marvellous Oluwarotimi Emmanuel
Akure,Ondo State
Summary
Detail-oriented professional with expertise in data entry, analysis preparation, and customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Experienced in managing operations and leading teams to achieve service excellence. Emerging Occupational Health and Safety professional with a strong foundation in data analytics and a passion for workplace safety. Eager to leverage data-driven insights to drive safety initiatives and promote a culture of wellness. Recently acquired certifications in Occupational safety and data analytics. Strong analytical skills and a keen eye for detail, ready to contribute to a safety-growth focused organization.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work history
Guest Service Agent/ Front Office Cashier
Royal Birds Hotel and Towers, Alagbaka, Akure
Akure, Ondo State
01.2023 - 10.2025
• Managed front desk operations and handled guest inquiries, enhancing overall satisfaction through effective communication.
• Maintained accurate records in the reservation system, ensuring efficient check-in and check-out processes.
• Delivered personalized support to guests, addressing special requests and improving service quality through feedback analysis.
Concierge/ Customer Service Representative
Mariston Hotel & Suites.
Airport Road, Oba-Ile., Akure
06.2021 - 12.2022
- Coordinated transportation arrangements of over 70 guests per day for timely pick-ups and drop-offs.
- Enhanced guest satisfaction by providing excellent customer service.
- Handled complaints professionally, resolving issues promptly.
- Ensured smooth operations for daily concierge activities.
Internship
Guaranty Trust Bank Plc, Main Branch.
Alagbaka, Akure
06.2019 - 05.2020
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proficient in customers’ financial account reconciliation and card maintenance.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity by onboarding average of 10 customers monthly.
Farm manager-
Saints and Sages Farm
Ipinsa, Akure
09.2017 - 04.2019
- Oversaw livestock feed management; ensured appropriate nutritional intake across all species.
- Led animal health initiatives, leveraging expertise in disease management and treatment planning. Developed and implemented effective treatment strategies that boosted swine and goat recovery rates by 40%, and increased birth rates by 300%. The passion for animal welfare and data-driven approach drove significant improvements in farm productivity and animal health, showcasing the ability to drive results and prioritize animal welfare.
Education
Bachelor of Technology - Animal Production and Health Services
Federal University of Technology, Akure
Akure, Ondo State 09.2018 - 12.2023
National Diploma - Animal Health and Production Technology
Federal College of Agriculture, Akure
Akure, Ondo State 11.2015 - 07.2017
Senior Secondary Certificate in Education - Science
Oyemekun Grammar School Akure.
Akure, Ondo State 01.2007 - 08.2013
Primary School Leaving Certificate. -
Oluwatosimile Nursery and Primary School
Akure, Ondo State /2000 - 12.2006
Skills
- Tools
Power BI, Excel and PowerPoint
- Soft Skills
Data entry and cleaning proficiency
Team collaboration
Effective communication
Customer service excellence
Analytical skills
Time management and adaptability
Accomplishments
- National Association of Agricultural Students, FUTA Chapter.
- Society of Animal Production and Health Students, FUTA Chapter.
- Animal Science Student Association of Nigeria.
Leadership Award of Excellence:
Certification
Certificate of Participation: National Safety Conference 2025; Occupational Safety Society of Nigeria.
Occupational Safety and Health Management: OSSN Level-3 Certificate, 2025
Certificate of Participation; Artificial Intelligence: International Training Centre of ILO, 2025
Business Intelligence and Data Analytics: TS Academy (In view).
Foundations: Introduction to Data Analytics (Google), 2023
Diploma in Hospitality and Tourism Management: Alison- Empower Yourself Academy, 2022
Diploma in Customer Service: Alison-Empower Yourself Academy, 2022
Executive Diploma in Strategic Project Management: Uni Athena, UK, 2022
Languages
English
Fluent
Finnish
Intermediate
Yoruba
Native
Leadership Experience
2022-Current: Program Coordinator- Springview Advocacy and Youths Empowerment Initiative, Ondo State Chapter.
2019 – 2020: Team Lead- Young African Leaders Initiative, cohort 4, Ondo State.
2020 – 2021: President- Society of Animal Production and Health Students, FUTA Chapter, Akure, Ondo State.
2021 – 2022: Secretary General- Animal Science Students Association of Nigeria, Southwest Zone.
Membership
Junior Chamber International. JCI_Nigeria
Affiliations
- Music
- Coding
- Writing
References
References available upon request.
Timeline
Guest Service Agent/ Front Office Cashier
Royal Birds Hotel and Towers, Alagbaka, Akure
01.2023 - 10.2025
Concierge/ Customer Service Representative
Mariston Hotel & Suites.
06.2021 - 12.2022
Internship
Guaranty Trust Bank Plc, Main Branch.
06.2019 - 05.2020
Bachelor of Technology - Animal Production and Health Services
Federal University of Technology, Akure
09.2018 - 12.2023
Farm manager-
Saints and Sages Farm
09.2017 - 04.2019
National Diploma - Animal Health and Production Technology
Federal College of Agriculture, Akure
11.2015 - 07.2017
Senior Secondary Certificate in Education - Science
Oyemekun Grammar School Akure.
01.2007 - 08.2013
Primary School Leaving Certificate. -
Oluwatosimile Nursery and Primary School
/2000 - 12.2006