Maruf Taiwo Sanusi

Supervise and Coordinate Wait Staff
I lead, schedule, and monitor waiters to ensure smooth and efficient service during meals and events.

Ensure High-Quality Guest Service
I oversee guest interactions to maintain excellent hospitality standards and resolve complaints promptly.

Organise Table Settings and Event Layouts
I coordinate proper table arrangements for restaurant service, outdoor garden dining, weddings, and special events.

Train and Mentor Junior Staff
I guide service etiquette, menu knowledge, and customer service skills.

Monitor Food and Beverage Service
I ensure accurate order taking, timely delivery of meals, and proper presentation of dishes.

Maintain Hygiene and Safety Standards
I enforce cleanliness, sanitation practices, and compliance with health and safety regulations.

Coordinate with Kitchen and Bar Departments
I work closely with chefs and bartenders to ensure smooth communication and efficient service flow.

Welcome and Attend to Guests
Greeting guests warmly, presenting menus, and ensuring they are comfortably seated in the restaurant or dining area.

Taking and Processing Orders Accurately
Recording food and beverage orders correctly and communicating them clearly to the kitchen and bar staff.

Serving Food and Beverages Professionally
Delivering meals and drinks promptly while ensuring proper presentation and service standards.

Maintained High Customer Service Standards
I responded promptly to guest requests, handled complaints politely, and ensured overall guest satisfaction.

Set Up and Clear Tables
I prepared tables before service and cleared used dishes efficiently while maintaining cleanliness.

Handled Billing and Payments
I prepared bills accurately and processed cash, card, or electronic payments when required.

Maintained Cleanliness and Hygiene
I ensured dining areas, service stations, and equipment are clean and organised according to health regulations.

Supported Room Service Operations
I delivered room service orders to apartment guests and ensured timely and discreet service within hotel premises.

Prepare and Serve Beverages
Mix, garnish, and serve alcoholic and non-alcoholic drinks according to standard recipes and guest preferences.

Provide Excellent Guest Interaction
Welcome guests at the bar with a friendly attitude, take drink orders, make recommendations, and ensure positive guest experiences.

Maintain Bar Area Cleanliness
Keep the bar, counters, stools, glassware, and service stations clean, organised, and well-stocked throughout shifts.

Manage Stock and Inventory
Monitor supplies of spirits, mixers, garnishes, and glassware; liaise with supervisors to reorder goods before shortages occur.

Handle Payments Accurately
Process cash and electronic payments, issue receipts, balance till at end of the shift, and record transactions according to resort procedures.

Ensure Responsible Service of Alcohol
Check guest age where necessary, watch for signs of overconsumption, and follow responsible alcohol service policies.

Collaborate with Food & Beverage Team
Work closely with wait staff, kitchen, and managers to ensure smooth coordination of bar and dining service.
Respond to Guest Requests & Complaints
Address guest needs promptly and escalate concerns to supervisors when needed, ensuring guest satisfaction.

Adhere to Resort Safety & Hygiene Standards
Follow health regulations, proper handling of glassware, bar tools, and sanitisation procedures to ensure guest and staff safety.

Assist with Special Events & Functions
Support outdoor bar setups during beach events, parties, weddings, and private functions as required by the resort.