Travelling
Martins Saiki
HR Consultant And Banking
Enugu, Enugu State,NG
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Future Moves Recruitment Agency
2024.02 - Current
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Managed financial, operational and human resources to optimize business performance.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
Head of Operations
Access Bank Plc
2013.09 - 2023.04
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
Head of Service and Support
Stanbic IBTC Bank
2006.02 - 2013.07
- Created a culture of continuous learning through the establishment of regular workshops and training sessions for employees at all levels.
- Ensured compliance with industry standards and regulations, mitigating potential risks faced by the organization.
- Championed best practices and knowledge-sharing within the department, promoting a culture of continuous improvement and professional growth.
- Enhanced customer satisfaction by streamlining service processes and implementing effective communication strategies.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Resolved customer complaints in professional and timely manner.
- Maintained records of service transactions and customer feedback for future reference.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Conducted thorough assessments of service processes to identify areas for improvement and implement necessary changes.
Education
Bachelor of Science - Banking And Finance
Ambrose Alli University
Ekpoma 2001.04 -
Diploma - Banking And Finance
University of Abuja
Abuja 2001.04 -
Skills
Compliance Management
undefinedCertification
Institute of Risk Management of Nigeria
Interests
Reading
Research
Football
Timeline
Chief Operating Officer
Future Moves Recruitment Agency
2024.02 - Current
Institute of Risk Management of Nigeria
2017-08
Head of Operations
Access Bank Plc
2013.09 - 2023.04
Head of Service and Support
Stanbic IBTC Bank
2006.02 - 2013.07
Bachelor of Science - Banking And Finance
Ambrose Alli University
2001.04 -
Diploma - Banking And Finance
University of Abuja
2001.04 -
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