MARTIN IKPE
System Integrator/App Admin
Lagos
Summary
Quality Assurance Engineer
Detail-oriented Software Quality Assurance Engineer skilled in test planning, documentation, and user acceptance testing. Proven ability to develop automation scripts and track software defects effectively.
Overview
8
8
years of professional experience
Work History
Software Quality Assurance Engineer
Testify Academy
02.2026 - Current
- Analyzed users stories and accepted criteria/requirements for validity and feasibility
- Collaborated closely with other team members
- Writes Test plan documentation
- Writes and Executes test cases
- Designed and developed automation scripts
- Detected and tracked software defects and inconsistencies
- Provides timely solutions
- Provides test summary report when needed
- Run API testing using Postman
SYSTEM INTEGRATOR/APP ADMIN
ZONENETWORKS
08.2023 - Current
- Linux installation and administration
- Windowsadministration
- DockerAdministration
- Kubernetes Administration
- App Deployment
- App support/Troubleshooting
- DB Admin
IT System Administrator
TEK EXPERTS NIGERIA
07.2022 - 08.2023
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Implemented desktop imaging strategies that expedited new employee onboarding process thereby minimizing downtime.
- Increased staff IT proficiency, conducting regular training sessions on new technologies and security practices.
- Enabled remote work capabilities, setting up secure Virtual Private Network (VPN) access for all employees.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
Technical Lead
TEK EXPERTS NIGERIA
07.2022 - 08.2023
- Manages team members and the team’s technical tasks.
- Mentors and assists the team on technical issues/challenges
- Conducts technical training for team members to close knowledge gaps
- Layouts and executes plans to achieve the technical tasks and goals of the company.
- Provides the team with technical knowledge and skills to achieve their daily tasks. •
- Work closely with the Engineering Team/SMSs/SEEs to provide guidance and share knowledge.
- Point of contact for level 1 escalations and technical roadblocks
- Provides operational engineering and product support
Technical Support Engineer
TEK EXPERTS NIGERIA
09.2019 - 07.2022
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
System Engineer
CWG PLC
08.2018 - 08.2018
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Setup and Virtualized servers for Enterprise Applications
- Monitor and maintained Enterprise Servers (HP, DELL/EMC, IBM, SUN ORACLE, etc)
- Deploy, Configures, and Troubleshoots Enterprise Applications
- Provides Technical Support for Laptops, Desktop, and Servers
Education
Bachelor of Engineering - Computer Engineering
Michael Okpara University of Agriculture
Umudike, Abia State, Nigeria 04.2001 -
Skills
Test planning
Test documentation
User acceptance testing
Test reporting
Timeline
Software Quality Assurance Engineer
Testify Academy
02.2026 - Current
SYSTEM INTEGRATOR/APP ADMIN
ZONENETWORKS
08.2023 - Current
IT System Administrator
TEK EXPERTS NIGERIA
07.2022 - 08.2023
Technical Lead
TEK EXPERTS NIGERIA
07.2022 - 08.2023
Technical Support Engineer
TEK EXPERTS NIGERIA
09.2019 - 07.2022
System Engineer
CWG PLC
08.2018 - 08.2018
Bachelor of Engineering - Computer Engineering
Michael Okpara University of Agriculture
04.2001 -