Marie-Emmanuelle Ngandu
London,England
Summary
Dynamic and results-driven professional with a proven hospitality, sales, management, and customer service track record. Possess a unique blend of customer service, leadership, and project management. Demonstrated success in leading a dynamic team, managing schedules, and exceeding sales targets.
With a background in various roles: excel in attention to detail, adaptability, and team collaboration. Known for crafting innovative drink recipes, maintaining high standards of cleanliness, and consistently delivering impactful results.
Overview
3
3
years of professional experience
Work History
Hotel receptionist
Pestana Chelsea Bridge Hotel and Spa
London , United Kingdom
2024.01 - 2024.07
- Streamlined check-in procedure by efficiently handling guest documents.
- Improved customer satisfaction for providing timely assistance during stay.
- Reduced wait times with high-speed processing of reservations.
- Responded promptly to customer queries, ensuring an enjoyable stay.
Trainer
Joe and the Juice
London , United Kingdom
2023.01 - 2023.07
- Conducted comprehensive training sessions for new employees, specializing in bar operations and customer interaction.
- Developed and implemented training materials, ensuring consistency in product knowledge and service standards.
- Collaborated with management to identify areas for improvement and implement targeted training initiatives.
- Contributed to development of training programs to enhance overall team performance.
- Played key roles in onboarding, ensuring new team members seamlessly integrated into their roles.
Store Manager
Joe and the Juice
London , United Kingdom
2022.03 - 2023.07
- Led dynamic team, overseeing daily operations and ensuring seamless execution of customer service.
- Demonstrated strong leadership by successfully delegating tasks, and fostering positive work culture.
- Conducted regular team meetings to communicate goals, address challenges, and celebrate achievements.
- Played key roles in achieving and surpassing sales targets through strategic initiatives and promotions.
- Enforced and maintained high standards of cleanliness and organization, enhancing overall customer experience.
- Collaborated with regional management to implement store policies and procedures, contributing to company's success.
Cafe Barista
Joe and the Juice
London , United Kingdom
2022.01 - 2023.07
- Mastered the art of crafting high-quality coffee beverages, consistently exceeding customer expectations.
- Maintained deep knowledge of coffee varieties, brewing techniques, and flavor profiles.
- Collaborated with the team to create welcoming atmosphere, contributing to customer loyalty.
- Provided excellent customer service, taking personalized orders and ensuring positive experience.
Juicer
Joe and The Juice
London , United Kingdom
2021.11 - 2023.07
- Prepared and served variety of fresh juices and coffee beverages, ensuring adherence to quality standards.
- Demonstrated excellent customer service, engaging with customers to enhance their overall experience.
- Maintained a clean and organized workspace, contributing to a positive and efficient work environment.
- Collaborated with team members to meet daily operational goals and uphold brand standards.
Front of House Team Member
Joe and the Juice
London , United Kingdom
2021.11 - 2023.07
- Provided exceptional customer service, ensuring positive and welcoming experience for guests.
- Managed guest reservations, demonstrating organizational and multitasking skills.
- Effectively communicated with bar staff to ensure accurate and timely delivery of orders.
- Handled customer inquiries and concerns with professionalism, resolving issues to customer satisfaction.
- Collaborated with the team to maintain clean and organized front-of-house environment.
- Upsold menu items and promoted specials, contributing to increased revenue.
Volunteer Sales Assistant
Octavia
London , United Kingdom
2021.09 - 2022.01
- Collaborated with the team to drive sales and meet fundraising goals through theeffective promotion of products or services.
- Demonstrated strong communication and negotiation skills in engaging with potential customers or donors.
- Managed customer inquiries, providing information about products or services and ensuring a positive experience.
- Took the initiative to identify and pursue opportunities for increasing sales and fundraising efforts.
- Built and maintained positive relationships with clients and donors, showcasing a commitment to exceptional customer relationship management.
- Volunteered time and effort, highlighting dedication to community engagement and a proactive approach to contributing to organizational success.
Education
BSc (Hons) - Business with Entrepreneurship
University of West London
London, ENG 02/2021 - 02/2024
High School Diploma -
International Community School, Abuja
Abuja, FCT 08/2015 - 06/2020
Skills
- Promotional campaigns
- Operational planning
- Employee training
- Inventory control
- Microsoft Excel
- Initiative
- Target Driven
- Responsible and Reliable
- Customer service
Languages
French
English
Timeline
Hotel receptionist
Pestana Chelsea Bridge Hotel and Spa
2024.01 - 2024.07
Trainer
Joe and the Juice
2023.01 - 2023.07
Store Manager
Joe and the Juice
2022.03 - 2023.07
Cafe Barista
Joe and the Juice
2022.01 - 2023.07
Juicer
Joe and The Juice
2021.11 - 2023.07
Front of House Team Member
Joe and the Juice
2021.11 - 2023.07
Volunteer Sales Assistant
Octavia
2021.09 - 2022.01
BSc (Hons) - Business with Entrepreneurship
University of West London
02/2021 - 02/2024
High School Diploma -
International Community School, Abuja
08/2015 - 06/2020
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