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MARIAN EJIM
Remote Customer Service Representative
Yaba,LA
Summary
Seasoned and detail-oriented Virtual Assistant and Customer Service Representative with over five years of experience in delivering exceptional administrative and client support. Proven expertise in addressing customer inquiries, resolving issues with empathy and efficiency, and maintaining high levels of satisfaction. Skilled in leveraging digital tools, including Microsoft Office Suite, Google Workspace, and CRM systems like Zendesk, to enhance productivity and organization. A strong communicator with excellent written and verbal English skills, dedicated to building mutually beneficial relationships and solving problems in fast-paced environments. Committed to providing reliable support and contributing to the success of teams and clients.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
Experience Centre Agent
God Is Good Logistics
03.2021 - Current
- Guided walk-in customers on product and service offerings, ensuring clarity and satisfaction
- Educated customers on SLA and delivery timelines, enhancing transparency and trust
- Enforced compliance with Standard Operating Procedures for parcel handling, ensuring safety and accuracy
- Conducted 100% inspection of parcels to eliminate contraband and prohibited goods
- Promoted and cross-sold company products, contributing to revenue growth
- Maintained accurate inventory records and proactively reordered supplies to prevent stockouts
Business Developer/Customer Service Representative
RushyHub Express Delivery
08.2020 - 01.2021
- Acquired new business leads for an online restaurant application, driving platform growth
- Streamlined processes for managing and organizing customer deliveries, improving efficiency
- Conducted customer service surveys to gather feedback and enhance service delivery
- Managed data entry for orders and customer information, ensuring accuracy and reliability
- Handled customer interactions with a warm and professional demeanor
- Assisted with fund remittance and resolved inquiries promptly
Contact Center Agent
Multichoice Nigeria (MCN)
12.2018 - 07.2020
- Assisted an average of 50 customers daily, resolving inquiries and addressing concerns
- Promoted products and services during service calls, contributing to revenue growth
- Resolved customer issues effectively, ensuring satisfaction and retention
- Consistently exceeded revenue quotas through effective product and service promotion
Direct Sales Marketer
Union Bank
01.2018 - 08.2018
- Maximized sales revenue with strategic planning, goal setting, and performance tracking.
- Exceeded sales targets consistently through diligent prospecting and persuasive selling skills.
- Utilized social media platforms effectively for promoting products, resulting in increased online engagement and leads generation.
- Increased market share through targeted outreach to potential clients.
- Strengthened client relationships by providing exceptional customer service and follow-up support.
- Identified opportunities for upselling additional products or services to existing clients, increasing overall revenue per account.
Education
Bachelor's - Industrial Chemistry
University of Ilorin
Ilorin, Kwara 09.2011 - 05.2015
Skills
Zendesk and CRM Systems
Microsoft Word
Microsoft Excel
Microsoft Outlook
Google Workspace
Customer Service
Conflict Resolution
Data Entry
Documentation
Organization
Multitasking
Strong Written Communication
Strong Verbal Communication
Problem Solving
Attention to Detail
Positive attitude
Schedule management
Critical thinking
Certification
Diploma in Customer Service, Alison
Interests
Mentoring
Timeline
Experience Centre Agent
God Is Good Logistics
03.2021 - Current
Business Developer/Customer Service Representative
RushyHub Express Delivery
08.2020 - 01.2021
Contact Center Agent
Multichoice Nigeria (MCN)
12.2018 - 07.2020
Direct Sales Marketer
Union Bank
01.2018 - 08.2018
Bachelor's - Industrial Chemistry
University of Ilorin
09.2011 - 05.2015