MARIAM SAFIRIYU

• Assisted colleagues during peak hours, ensuring overall productivity of the team.
• Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
• Utilised strong communication skills for handling customer complaints effectively.
• Adapted quickly to product changes or updates, resulting in minimal disruption to service.
• Handled multi-line phone system to facilitate timely response to inquiries.
• Managed difficult customer situations for maintaining company reputation.
• Met daily targets by efficiently managing workload within set timelines.
• Improved customer satisfaction by providing prompt and efficient service.
• Addressed customer queries, resulting in enhanced customer confidence.

. Remitting and Filing of Customer’s daily transactions.

· Updating of Customer’s ledger

· Accumulation and sorting of customer’s file

· Inputting of customer’s data in to the system for adequate record keeping.

. Bank transaction management

• Influenced positive behaviour amongst students by setting clear expectations and consistent boundaries.
• Fostered a creative environment by implementing innovative teaching methodologies.
• Collaborated effectively with parents to support students' education, resulting in improved student performance at home and school.
• Engaged students fully with interactive lessons and hands-on learning opportunities.
• I served as a member of the Community Development (CDS) group.
• Participated as a member in meetings and sensitization programs
• Participated in various community development projects and outreaches.