MARIAM OLUWATOBI OGUNLESI
Lagos
Summary
An attentive customer service team member who organizes and manages inquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures to achieve targets and enhance customer satisfaction.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Fairmoney Micro-Finance Bank
08.2023 - 12.2024
- Initiating sales with potential and existing customers to inform them about a product or service using scripts
- Contact customers to check the quality of the service and offering solutions based on clients needs
- Achieved 90% of monthly sales target
- Keeping up to date on all products and informing customers of new products
- Conducted 70+ cold calls per day resulting in new intake of loans from customers
Operation Lead
Mars Soles
10.2020 - 07.2023
- Production of handmade shoes and slippers based on customers’ preference as well as trend
- Marketing of products to prospective and existing customers online and offline
- Responsible for timely delivery of orders by planning, oversight, management, and coordination of logistics operations
- Maintenance of accurate accounting records for the business
- Delivery of exceptional customer experience to customers at all times
Environmental Health Officer
Ministry Of Environment & Water Resources
07.2019 - 06.2020
- Serves as a community environmental biologist
- Assisted the community assigned to make informed decisions about the use of water and limited natural resources
- Identifying and investigating health issues and health hazard in the environment
- Securing a clean, healthier and sustainable environment that will be conducive for tourist
Classroom Instructor
Covenant Christian School
05.2018 - 06.2019
- Taught 10 students with modern teaching methods and resources
- Engaged the students in coaching and mentoring sessions
- Made relevant changes to instructional plans and activities which boosted students’ efficiency
- Drafted and typed accurate, regular assessment
Sales Representative
Josh-buds & Accessories
08.2012 - 11.2013
- Assisted with effectiveness and productivity of the sales team by initiating better incentives for sales
- Drove increase in sales through up selling and cross selling based on customer’s needs
- Implemented effective sales strategies
- Collected and processed payments
- Submitted orders by referring to price list and product literature
Education
HND - ENVIRONMENTAL BIOLOGY
Lagos State Polytechnic
10.2016 - 09.2018
OND - SCIENCE LABORATORY TECHNOLOGY
Ogun State Institute Of Technology
10.2013 - 09.2015
Skills
- Sales inquiry handling
- Administrative support
- Results-oriented
- Sales negotiating
- Telesales techniques
- Adaptive team player
- Written and verbal communication skills
- Complaint resolution
Certification
- Chartered Institute Of Environmental Health And Safety, HSE 1,2,3, 2020
- Universal School Of Aviation, Airline Ticketing /Reservation, 2024
References
References available upon request.
Timeline
Customer Service Representative
Fairmoney Micro-Finance Bank
08.2023 - 12.2024
Operation Lead
Mars Soles
10.2020 - 07.2023
Environmental Health Officer
Ministry Of Environment & Water Resources
07.2019 - 06.2020
Classroom Instructor
Covenant Christian School
05.2018 - 06.2019
HND - ENVIRONMENTAL BIOLOGY
Lagos State Polytechnic
10.2016 - 09.2018
OND - SCIENCE LABORATORY TECHNOLOGY
Ogun State Institute Of Technology
10.2013 - 09.2015
Sales Representative
Josh-buds & Accessories
08.2012 - 11.2013
- Chartered Institute Of Environmental Health And Safety, HSE 1,2,3, 2020
- Universal School Of Aviation, Airline Ticketing /Reservation, 2024
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