MARIAM OLUWAKEMI ONIKANNI

Dephykiddies | Lagos, Nigeria
Year – Present

• Manage end-to-end operations of a baby and mother care brand, ensuring smooth daily business activities.
• Source and procure high-quality baby products, including hospital kits, newborn essentials, and clothing, with a strong focus on safety and durability.
• Develop and execute marketing strategies across WhatsApp and social media platforms to drive brand awareness and sales.
• Build and maintain strong customer relationships by handling inquiries, processing orders, and resolving complaints efficiently.
• Oversee inventory management, stock control, and order fulfillment to ensure timely delivery and customer satisfaction.
• Implement pricing and sales strategies to increase revenue and business growth.
• Establish and grow the Dephykiddies brand, positioning it as a trusted provider of baby care essentials.
• Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
• Photographed products for sale, posting pictures via social media to increase visibility.
• Maintained accurate records for operations, inventory, income and expenses.
• Managed financial operations, including budget planning, expense tracking, and forecasting to maintain financial health.
• Kept and tracked records for inventory, income and expenses, generating reports to check business health and growth.
• Used social media to expand market reach and facilitate sales agent recruitment.
• Met with product suppliers, negotiated supply contracts and established partnerships to facilitate delivery of raw materials and products.
• Created work schedules and assigned employees shifts to cover company operations and fulfil clients' needs.
• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
• Oversaw day-to-day functioning of [Type] operation.
• Managed financial functions such as operations budgeting, accounts payable and accounts receivable.

• Collation of staff data
• General Administrative works.

• Assisted life department with group and individual life operations.
• Ensured cheques were prepared for client collection.
• Organised and sorted matured client files.
• Scanned and processed group life death claims for higher management.
• Recorded and documented all incoming claims and notified insurers of additional required information and status of claims.

• Teaching Play Group Class

• Worked at the front desk department