Hubspot
Mariam Bassey
Customer Support Specialist, | Executive Assistant | Lead Generation Expert
Uyo,AK
Summary
Dynamic Professional with a proven track record in lead generation and cold calling, achieving an 18% conversion rate at De-TrippleM Multishop. Excelled in CRM management using HubSpot, Zendesk, Lemlist and demonstrated exceptional client relationship skills. Skilled in negotiation and maintaining confidentiality, I deliver results while fostering strong client and team relationships.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Sales & Inbound Caller
De-TrippleM Multishop
01.2024 - Current
- Conducted lead generation via cold calls and emails, achieving a 18% conversion rate
- Managed and updated lead pipelines using HubSpot, ensuring accuracy and timeliness
- Scheduled and facilitated 50+ client appointments weekly, fostering strong relationships
- Collaborated with the sales team to strategize and implement acquisition plans
Customer Service Executive
Maxspeed Solutions
05.2023 - 12.2023
- Delivered exceptional customer service, resolving 95% of queries within the first contact
- Managed sensitive customer data with strict adherence to confidentiality protocols
- Utilized G-Suite tools to create detailed reports and manage client communications
- Conducted outbound calls to potential clients, generating new leads for the sales team
Executive Assistant & Online Community Manager
Fluante By Vee
12.2022 - 05.2023
- Engaged with online communities to promote brand awareness and generate leads
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Supported executives in negotiating contracts, fostering mutually beneficial agreements
- Handled confidential and sensitive information with discretion and tact
Education
Higher National Diploma - Surveying And Geo-informatics
Federal Polytechnic Nekede Owerri
Owerri, Imo State08.2018
Skills
- Lead Generation
- Cold Calling
- CRM Management
- Client Relationship Management
- Data Handling
- Confidentiality
- Negotiation
- Persuasion
- G-Suite Proficiency
- Verbal Communication
- Written Communication
- Call center experience
Persuasive speaking
CRM software proficiency
Script memorization
Goal oriented
Problem-solving skills
Language proficiency
Certification
- Digital Witch IT Support Training - Skills in CRMS, lead generation, cold calling, and sales.
- ALX Virtual Assistant Program - Customer support and administrative skills.
- Lead generation Fundamentals
Timeline
Sales & Inbound Caller
De-TrippleM Multishop
01.2024 - Current
Customer Service Executive
Maxspeed Solutions
05.2023 - 12.2023
Executive Assistant & Online Community Manager
Fluante By Vee
12.2022 - 05.2023
Higher National Diploma - Surveying And Geo-informatics
Federal Polytechnic Nekede Owerri
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkInternshipWork Location
RemoteImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveWork-life balanceQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Slack
Zendesk
Lemlist
Apollo io
Freshdesk
Zoom
Mondaycom
Trello
Click -up
Asana
Google Suite
Teams
hobbies
- Singing
- Swimming
- Dancing
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