Mariam Abubakar
Human Experience Specialist
Ibadan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Strategy and Operations Manager
Asivuri Consulting
01.2024 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Provision of productive counselling for Nigerian adolescents in diaspora
01.2022 - Current
- Aid and guidance through cultural and social changes; Assistance with improving communication with both parents and teaching staff; Aid with boosting self-worth and appreciation; Counselling through traumatic experiences.
Human Experience Manager
RIPPINIT
01.2021 - 01.2024
- Advert creation and placements for both staff and customers;
- Record keeping; Building of positive relationships;
- Ensuring work is done in an orderly and precise matter without violating employee relationships;
- Provided information and assistance to staff, supervisors and Executives on human resource and work related issues;
- Manage and control the relationship between service and the target audience;
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Implemented and developed customer service training processes.
- Monitor staff performance and attendance activities; Generate and follow up on leads and prospects;
- Manage client relationships; Manage inquiries.
- Developed comprehensive training programs to ensure team members were well-equipped to handle diverse client needs.
- Coordinated focus groups engaging customers in order to gather valuable input used for enhancing product offerings.
Volunteer Speech and Communication Therapist
Centre For Early Development Learning And Care
02.2017 - 03.2020
- Speech therapy with autistic toddlers;
- Social skill and Communication therapy, Non-verbal communication, developing forms of communication without using words
- Instead of words interaction is made through gestures, body language, eye contact, touch and sensory integration therapy;
- Occupational therapy.
Administrative Officer
Kwara State University
11.2014 - 11.2016
- Assisted in coordination of staff recruitment and selection process; Ensured records are accurately maintained on the Student and Staff Records Systems; Provided support to the creation of examination timetables and the operation of examinations; Prepared detailed reports on staff selection processes.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Contributed to successful projects by providing essential administrative support and resource management.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Developed comprehensive training programs for new hires which resulted in faster onboarding and increased efficiency.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Education
B.Sc. Psychology -
Olabisi Onabanjo University
Skills
Microsoft Officeundefined
Personal Information
- Date of Birth: 05/10/1982
- Nationality: Nigerian (Nigeria)
Timeline
Strategy and Operations Manager
Asivuri Consulting
01.2024 - Current
Provision of productive counselling for Nigerian adolescents in diaspora
01.2022 - Current
Human Experience Manager
RIPPINIT
01.2021 - 01.2024
Volunteer Speech and Communication Therapist
Centre For Early Development Learning And Care
02.2017 - 03.2020
Administrative Officer
Kwara State University
11.2014 - 11.2016
B.Sc. Psychology -
Olabisi Onabanjo University
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