Maria Y. Atrogo
Monitoring And Evaluation Assistant
Ikorodu
Summary
Dedicated to promoting societal health through preventive measures, research, and technology in public and occupational health. Experienced in analyzing data, developing strategies, and collaborating with multidisciplinary teams. Seeking to contribute to public health initiatives and make a lasting impact on society.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Monitoring and Evaluation Officer
Excellence Community Education Welfare Scheme (ECE
05.2025 - Current
- Enhanced data quality by implementing rigorous monitoring and evaluation processes.
- Developed comprehensive monitoring tools to track project progress and outcomes.
- Conducted regular site visits, ensuring accurate data collection and timely reporting.
- Advised senior management on strategies for improving program effectiveness based on evaluation results.
Technical Assistant, Monitoring and Evaluation (ACE 6 Project)
Heartland Alliance LTD/GTE
03.2022 - Current
- Perform Monitoring and Evaluation across ACE 6 supported facilities in the state.
- Perform Data Quality Assessment across ACE6 supported facilities in the state.
- Support planning, review and implementation of M&E activities to ensure highest data quality across supported facilities.
- Support coordination and oversight functions on strengthening health information systems across the state and supported facilities.
- Coordinate, monitor and supervise activities of Data Entry Clerks across supported sites.
- Support the State program team to ensure program core goals and objectives are implemented and achieved in line with PEPFAR guidelines and goals.
- Provide support to facilities across the State including interacting with site Program managers, M&E Focal persons of SACA and SASCP.
- Work with Program and Technical team to support implementation and correct use of M&E tools, adherence to complete, correct and timely reporting, ensure program/project activities are done according to SOPs.
- Support the state technical team and M&E officer to achieve the goal of the project/program.
- Perform other duties as assigned.
Data Entry Clerk
Heartland Alliance International
01.2020 - 01.2022
- Ensured clients’ folders were up to date with prompt entry of both summary and client level data from source documents into summary registers or databases.
- Assisted the M&E officers to resolve questions, inconsistencies or missing data and verify accuracy of data before entry into electronic systems (EMR).
- Ensured accuracy and completeness of all health service data recorded in clients’ folders.
- Updated registers and prepared summary reports during reporting period and when necessary.
- Assisted the M&E officers in management of client personal records including retrieval and filing of folders and maintained confidentiality of information on source documents/database.
- Performed other M&E-related duties as assigned.
Customer Care Representative
Guaranty Trust Bank PLC
10.2011 - 12.2020
- Process inbound and outbound calls from customers in an efficient, professional manner with a view to ensuring customer satisfaction and retention.
- My role involves interacting with customers via the call center addressing the following areas amongst others: Product enquiries – I educate customers on available range of the Bank’s products and features of different account types to support customer engagement to build enthusiasm, loyalty and ultimately retention.
- Alternate banking channel – I serve as a virtual banking officer, assisting customers to perform transactions without visiting the banking hall (e.g., confirm cheques, authenticate customers, checking account balances, resolve transaction issue) all in the most professional way and in the shortest possible time.
- Cross selling – I utilize a consultative selling approach and my deep knowledge of the Bank’s products to recommend suitable products to customers based on both expressed and unexpressed need to support the Bank’s cross-selling initiative.
- Queries/complaints – I tactfully handle complaints and resolve customer queries which includes Internet and Telephone Banking profiling, password request, Unlocking of Internet access, Online third-party transfer issues and general complaints/enquiries.
- I also act as a feedback channel from customers to internal departments (e.g., business development), by providing customers’ perspectives on company’s products and services to serve as input to future product development and/or improving the existing products and services of the company.
- Record and update interactions with customers.
- Video Banking: I also tactfully resolve customer’s complaints and queries both home and abroad via the video banking platform.
Volunteer Intern
Society for Family Health (S.F.H)
01.2014 - 12.2014
- Health sensitization/Creating awareness on health issues for targeted populations for Global Fund HIV/AIDS, Global Fund Malaria, Women’s Health Project (WHP) and SHIPs for MARPs(strengthening HIV prevention services for most-at-risk populations).
- Helped the Health Communication Coordinator on Women’s Health Project (WHP) in the selection and training of inter-personal communication conductors.
- Assisted the Project Supervisors in coordinating the feedback of referrals to ensure people have access to efficient and affordable health services.
- Assisted in free mobile HIV testing and counseling services of MARPs (most-at-risk person's) for SHIPs for MARPs.
- Monitored Peer Education Sessions for FSWs and IDUs.
Teacher
01.2009 - 01.2010
- Teaching, planning and implementing lessons in accordance with State outcome statements.
- Daily classroom management monitoring students’ behaviour and individual students’ progress.
- Liaising with management about students’ progress.
Education
H.N.D - Business Administration and Management
Institute of Management and Technology
01.2005 - 01.2007
O.N.D - Business Administration and Management
The Polytechnic Calabar
01.2001 - 01.2003
Skills
- Proficiency in reporting on DHIS2
- Fair knowledge on DATIM reporting
- Data Validation and Entry
- Use of Power BI
- Good use of the EMR
- Proficient in the use of computer package (MS Word, PowerPoint, and Excel)
- Good inter-personal communication skills
- Capacity building
- Data analysis
- Use of stata
Database management
Certification
Global Health e-learning Center Certificate-Data Visualization
Personal Information
- Gender: Female
- Nationality: Nigerian
Timeline
Monitoring and Evaluation Officer
Excellence Community Education Welfare Scheme (ECE
05.2025 - Current
Technical Assistant, Monitoring and Evaluation (ACE 6 Project)
Heartland Alliance LTD/GTE
03.2022 - Current
Data Entry Clerk
Heartland Alliance International
01.2020 - 01.2022
Volunteer Intern
Society for Family Health (S.F.H)
01.2014 - 12.2014
Customer Care Representative
Guaranty Trust Bank PLC
10.2011 - 12.2020
Teacher
01.2009 - 01.2010
H.N.D - Business Administration and Management
Institute of Management and Technology
01.2005 - 01.2007
O.N.D - Business Administration and Management
The Polytechnic Calabar
01.2001 - 01.2003
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