Maria Oyetakin
3 Years+ Experience In Hospitality Business, Management With Superb Leadership And Customers Service Savvy.
Ajah,Lagos
Summary
Result-oriented manager with a passion for developing People and driving business success in the hospitality business, I am an expert in customer service, with a deep understanding of the needs and wants of guests/clients in a reputable organization. My focus is creating memorable experiences and delivering the highest level of service possible. I am a natural leader, with a knack of building strong team's and inspiring others to do their best work. An experienced individual with solid knowledge of good food, skilled in creating delicious dishes while managing the kitchen staff and inventory. A team player with strong organizational skills. Ability to handle multiple roles with high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Management Assistant and Head Chef
Midapa Hotel Execute - Oxley Street, Eko Akete
Ajah, Lagos
06.2022 - Current
- Maintained well-organized environment to keep work consistent.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Hired, managed, and trained kitchen staff.
- Placed orders to restock items before supplies ran out
- Maintained a good customers-staff working relationship
- Assisted with Front Desk Duties when staff is indisposed or on food break
- Enhanced good customer’s feedback and satisfaction
- Maintained inventory stock for Tissues, soaps and disinfectant, and make order when necessary
- Received calls, sorted mails and escalate customer’s complaint as necessary
- Ordered and distributed supplies to the right channels
- Maintained strict financial policies
Sunday School Teacher
Celestial Church of Christ, Jehovah Elyon Parish
09.2021 - Current
- I worked directly with the age group 5-13, I organize and oversee bible study lessons as well as leading children in education activities.
Management Associate
Hotel De Kajola
Ajah, Lagos
12.2022 - 03.2023
- I oversee the affairs of the company, staff salaries, total well-being of the company and purchase of toiletries.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted research to assist with routine tasks and special projects.
- Oversaw training and onboarding process for all newly hired employees.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Trained team members on new hotel services and products to support promotional efforts.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
Receptionist/Front Desk Officer
Villa Savoye Hotel & Suite
Lagos
03.2014 - 06.2022
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
- Assist with administrative and clerical tasks as needed
- Organized meetings
- Ability to multitask and prioritize.
Senior Class Teacher
National Youth Service Corps
05.2017 - 04.2018
- I was attached to a Government Secondary School Dandaura, Kaduna state, for the compulsory one-year service
- I doubled as a Mathematics and Computer Science Teacher for the senior class students
- I create lessons plans in line with the curriculum, organize tutorials for students who are having problems understanding what is been taught in class
- Assign and explain homework in details, oversee the attendance record.
Processing Officer
Nigerian National Petroleum Corporation
Sagamu, Ogun State
03.2015 - 08.2015
- Issuing of payment vouchers, recording, dispatching and disbursing of funds.
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Compiled and stored physical and electronic records.
- Reviewed exception report to make corrections.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Processed and recorded new policies and claims.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Collected premiums and issued accurate receipts.
Education
M.sc - Mathematics
Federal University Oye-Ekiti
01.2018 - 1 2022
B.Tech - Mathematics
Ondo State University of Science and Technology
Ondo State 09.2011 - 4 2017
Secondary School Leaving -
Marywood Senior Girls High School, Bank Nigeria
Lagos State 01.2002 - 1 2008
Skills
Active Listeningundefined
Additional Information
REFERENCES
Prof Sakiru Olaide Hammed
Director of Post-Graduate School
Federal University Oye-Ekiti, Ekiti State, Nigeria.
Tel: 08066463645
Dr., Tolulope Latunde
Department of Mathematics
Federal University Oye-Ekiti, Ekiti State, Nigeria.
Tel: 08032801624
Timeline
Management Associate
Hotel De Kajola
12.2022 - 03.2023
Management Assistant and Head Chef
Midapa Hotel Execute - Oxley Street, Eko Akete
06.2022 - Current
Sunday School Teacher
Celestial Church of Christ, Jehovah Elyon Parish
09.2021 - Current
M.sc - Mathematics
Federal University Oye-Ekiti
01.2018 - 1 2022
Senior Class Teacher
National Youth Service Corps
05.2017 - 04.2018
Processing Officer
Nigerian National Petroleum Corporation
03.2015 - 08.2015
Receptionist/Front Desk Officer
Villa Savoye Hotel & Suite
03.2014 - 06.2022
B.Tech - Mathematics
Ondo State University of Science and Technology
09.2011 - 4 2017
Secondary School Leaving -
Marywood Senior Girls High School, Bank Nigeria
01.2002 - 1 2008
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