Margret samuel

• Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
• Drove sales initiatives that resulted in increased market share.
• Fostered a culture of open communication within the team promoting collaboration.
• Travelled extensively meeting clients across various regions establishing productive partnerships.
• Developed new business opportunities for enhanced revenue generation.
• Implemented innovative ideas for better relationship management practices.
• Delivered tailored solutions creating positive client experiences.
• Streamlined internal procedures to increase productivity and efficiency levels.
• Coordinated with cross-functional teams, ensured smooth project execution.
• Built lasting relationships with key stakeholders through consistent engagement activities.
• Analysed customer feedback, made necessary improvements in service delivery.
• Assisted in the development of marketing strategies for brand growth.
• Organised team meetings, facilitated effective communication among members.
• Maintained comprehensive knowledge of market trends, predicted future patterns effectively.
• Managed complex client portfolios to maintain profitable relations.
• Provided training to junior staff enhancing their performance metrics.
• Achieved high customer satisfaction with regular follow-ups and updates.
• Focused on strategic planning for improved operational efficiency.
• Established strong client relationships by providing exceptional customer service.
• Managed long-term customer relationships to increase revenue.
• Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
• Identified and developed new business opportunities, expanding existing client bases.
• Achieved revenue growth by adopting needs-based approach, engaging clients and securing new business opportunities.
• Advised clients on financial strategies and tailored solutions to meet unique needs.
• Expanded business sustainably by identifying opportunities to grow the portfolio and enhancing client relationships within network.
• Conducted proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients.
• Built effective networks across business areas, fostering relationships based on mutual trust and encouraging collaboration.
• Developed profound understanding of clients' businesses and industries, enriching conversations and achieving fair outcomes.
• Provided expert guidance on financial products and services, enhancing client understanding.
• Conducted face-to-face meetings with SME clients, managing portfolio with Over N6 billion turnover.
• Complied with relevant regulatory processes with comprehensive understanding of risk management.
• Developed marketing campaigns to attract new clients.
• Conducted face-to-face meetings with SME clients, managing portfolio with over N6 billion turnover.
• Secured favourable terms and agreements for clients through effective negotiation.
• Prepared engaging presentations to clients, showcasing value propositions and solutions.
• Collaborated with internal stakeholders to optimise operational delivery.
• Utilised commercial credit and lending experience to meet and exceed customer needs effectively.
• Prepared externally facing marketing materials in line with guidelines.
• Led cross-functional teams to implement client projects and initiatives.
• Managed daily finance services for smooth business operations.
• Reviewed bookkeeping and management accounts to achieve clear and correct reports.
• Reduced annual business expenditure through careful expense monitoring.
• Developed strategies to increase profits and cost savings.
• Analysed financial performance to implement key improvement strategies.
• Applied advanced Excel skills to efficiently analyse large data sets.
• Designed dashboards to enhance Business Intelligence and KPI reporting.
• Secured new clients and supported B2B business development.

• Deposit mobilization, Account Opening and Management of new relationships and Mobile app onboarding & ATM cards drive.
• Formulated marketing and advertising strategies for continuous sales growth.
• Pursued new business opportunities by forging strong networks and contacting potential customers.
• Researched and applied proven marketing techniques to drive sales.
• Evaluated products to select mix meeting current customer demand.
• Leveraged strong working knowledge of products and systems within industry.

Stock keeping, cross selling of eye clinical and other related products and customer management and record keeping.