MARGARET FIOLA
ACCOUNTANT
Lagos
Summary
Developed strong analytical and problem-solving skills within corporate finance environment, now seeking to transition into new field. Demonstrated ability in financial reporting and data analysis, with proficiency in Excel and QuickBooks. Capable of contributing to new role by leveraging solid foundation in financial operations and attention to detail.
Dynamic professional with a proven track record at Bliss Legacy Limited, excelling in customer service and problem-solving. Leveraged active listening and CRM software to enhance customer satisfaction and loyalty.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
Work History
Customer Service Representative
Bliss Legacy Limited
Lagos, Lagos
10.2024 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Manage approximately 100 incoming calls and emails per day from customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Branch Accountant Graduate Trainee
Bliss Legacy Limited
Lagos, Lagos
01.2024 - 10.2024
- Trained new accounting staff members, fostering professional growth and skill development within the team.
- Supported annual external audit processes by providing required documentation and responding promptly to auditor inquiries.
- Improved inventory control procedures by conducting regular physical counts and reconciling results with accounting records.
- Maintained effective communication channels between accounting department and other branch offices, ensuring seamless coordination of inter-branch activities.
- Assisted in budget development and forecasting, supporting branch management decision-making processes.
- Developed customized financial reports for department heads, facilitating informed decision-making processes.
- Provided timely and accurate financial statements for senior management review, enhancing communication between departments.
- Increased financial accuracy by implementing and maintaining thorough accounting procedures.
Procurement Officer
Bliss Legacy Limited
Lagos, Lagos
10.2023 - 01.2024
- Developed and strengthened supplier relationships.
- Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Achieved cost savings by conducting thorough market research before initiating the purchasing process.
- Sourced high-quality products by establishing stringent selection criteria for potential suppliers based on quality, price, and service reputation.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
Accounting Intern
Covenant University, Ota
Lagos, Lagos
09.2022 - 12.2022
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Drafted financial reports to support comprehensive investigations.
- Ensured accurate bookkeeping by reconciling accounts and resolving discrepancies on a regular basis.
Accounting Intern in Bank
Guarantee Trust Bank
Lagos, Lagos
04.2016 - 04.2017
- Served as a valued member of the bank''s internship program, consistently receiving positive feedback from supervisors and colleagues.
- Positively impacted the overall branch performance by diligently contributing to daily tasks and responsibilities in a professional manner.
- Maintained strict compliance with banking regulations while executing daily tasks, reducing risk exposure for the institution.
- Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
- Strengthened client relationships with effective communication and personalized financial solutions.
- Supported branch operations by accurately processing transactions, including deposits.
- Educated customers on online banking and mobile banking applications.
- Calculated fees due, interest and change for customer transactions.
Education
Bachelor of Science - Accounting
MOUNTAIN TOP UNIVERSITY
Mowe Ibafo, Ogun State Nigeria 09.2019 - 08.2025
National Diploma Accounting - Accounting
YABA COLLEGE OF TECHNOLOGY
Yaba, Lagos, Nigeria 12.2012 - 12.2015
High School Diploma -
DENNIS MEMORIAL COLLEGE
SANGO OTA OGUN STATE 09.2006 - 08.2012
Skills
Accuracy
Accountabilty
Problem-solving
Active listening
Product knowledge
Complaint resolution
Data entry
Computer proficiency
Complaint handling
Customer relationship management
Timeline
Customer Service Representative
Bliss Legacy Limited
10.2024 - Current
Branch Accountant Graduate Trainee
Bliss Legacy Limited
01.2024 - 10.2024
Procurement Officer
Bliss Legacy Limited
10.2023 - 01.2024
Accounting Intern
Covenant University, Ota
09.2022 - 12.2022
Bachelor of Science - Accounting
MOUNTAIN TOP UNIVERSITY
09.2019 - 08.2025
Accounting Intern in Bank
Guarantee Trust Bank
04.2016 - 04.2017
National Diploma Accounting - Accounting
YABA COLLEGE OF TECHNOLOGY
12.2012 - 12.2015
High School Diploma -
DENNIS MEMORIAL COLLEGE
09.2006 - 08.2012