Margaret Abiola
Lagos,Nigeria
Summary
Experienced marketing professional skilled in implementing strategic and tactical campaigns to drive engagement and sales. Demonstrated success in boosting program operations efficiency, conversion rates, and overall performance. Proficient in both online and traditional marketing approaches. Committed and organized industry professional with a track record of meeting company goals through consistent practices. Thrives under pressure and adapts to new situations and challenges to enhance the organizational brand. Innovative marketing leader with over five years of experience delivering exceptional campaigns, content, and collateral based on established and innovative strategies. Results-oriented and collaborative professional with expertise in brand management and social media engagement. Detail-oriented, attentive, and decisive leader. Proactive and achievement-oriented Marketing Manager years of marketing and leadership experience, specializing in helping industry clientele. Effectively increases social media reach and client digital profile to drive sustained growth for the company. Articulate communicator, natural leader, and organized manager seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities. Hardworking and passionate with strong organizational skills eager to contribute to the team's efforts in achieving company goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SALES AND BANQUET MANAGER
UNIVERSITY OF LAGOS (GUEST HOUSE UNIT)
04.2022 - Current
- Planned, handled, and supervised food and beverage services for events while adhering to client budgets.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
- Streamlined invoicing process through diligent record-keeping which resulted in reduced billing errors and increased client satisfaction.
- Implemented innovative marketing strategies to attract new clients and increase event bookings.
ACTING GENERAL MANAGER
UNIVERSITY OF LAGOS (GUEST HOUSE UNIT)
10.2021 - 04.2022
- Analyzed sales figures, created reports, planned monthly budgets (revenue, costs), and maintained regular communication with department heads.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
HOUSE KEEPING MANAGER
UNIVERSITY OF LAGOS (GUEST HOUSE UNIT)
11.2019 - 10.2021
- Conduct regular inspections of rooms and facilities, ensuring they meet organizational standards for cleanliness.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Established and enforced safety protocols and guidelines for staff.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
FRONT OFFICE SUPERVISOR
UNIVERSITY OF LAGOS (GUEST HOUSE UNIT)
08.2015 - 10.2019
- Allocated rooms to expected arrivals based on guests' preferences and special requests, Controlled cash transactions at the front desk while maintaining complete responsibility for personal bank in accordance with hotel bank agreement policy, Supervised all front desk operations to ensure optimal service and hospitality are provided to guests.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
- Trained team members on new hotel services and products to support promotional efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Guest Relations and Internal Sales Officer
PLANET ONE HOTEL AND WELLNESS
09.2014 - 07.2015
- Promoted amenities, analyzed feedback to improve services, responded to enquiries
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Implemented systems and procedures to increase sales.
- Facilitated business by implementing practical networking techniques.
- Organized promotional events and interacted with community to increase sales volume.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Boosted sales performance by identifying and targeting high-potential leads.
Wissol Group Marketing Department
WISSOL GROUP, TBILISI, GEORGIA
03.2012 - 06.2012
- Conducted marketing research to benchmark and better serve customers, while sourcing graphic artists, copywriters, and web designers. Met budget projections for marketing activities.
- Aligned sales/marketing goals through clear communication between departments for cohesive strategy execution toward target objectives.
- Boosted sales performance with effective team management and collaboration on targeted marketing initiatives.
- Championed company values and culture within the marketing department, fostering a positive work environment that encouraged collaboration and innovation.
- Created and managed social media campaigns to increase brand engagement.
Client Service Personnel
BRAND FUTURZ NIGERIA
01.2010 - 01.2011
- Handled various clerical duties including data entry, filing, records management, and billing. Provided exceptional customer service and responded to telephone inquiries about service availability and order status. Demonstrated active listening skills to meet caller's needs and ensure overall satisfaction.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and planned advert campaigns on various media
- Worked well in a team setting, providing support and guidance.
Social Welfare Officer
MINISTRY OF GENDER AFFAIRS AND SOCIAL DEVELOPMENT, ENUGU STATE, NIGERIA
01.2008 - 01.2009
- Visited and inspected homes of prospective foster parents, wrote reports based on inspections carried out, kept records and opened files for applicants
- conducted interviews on prospective foster parents and wrote recommendations afterwards.
- Conducted applicant interviews and determined eligibility for public assistance programs.
- Assisted applicants in coordinating and referring to other appropriate social service agencies.
- Educated clients and families on mental health, wellness and recovery topics.
Education
MBA - International Management
American University For Humanities
Tbilisi, Georgia02.2014
Bachelor of Arts - Mass Communications
Olabisi Onabanjo University
Ogun State, Nigeria07.2007
Skills
- CRM Management
- Creative Direction
- Marketing Analytics
- Media Planning
- Time Management
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Team Collaboration
- Decision-Making
- Client Relationship Management
Certification
- Digital Skills for Africa (Google) (2020 June)
- Public Relations and Corporate Social Responsibility
(Cambridge International Education) 2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Flexible work hoursWork from home optionHealthcare benefitsCareer advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsPaid sick leave4-day work weekTimeline
SALES AND BANQUET MANAGER
UNIVERSITY OF LAGOS (GUEST HOUSE UNIT)
04.2022 - Current
ACTING GENERAL MANAGER
UNIVERSITY OF LAGOS (GUEST HOUSE UNIT)
10.2021 - 04.2022
HOUSE KEEPING MANAGER
UNIVERSITY OF LAGOS (GUEST HOUSE UNIT)
11.2019 - 10.2021
FRONT OFFICE SUPERVISOR
UNIVERSITY OF LAGOS (GUEST HOUSE UNIT)
08.2015 - 10.2019
Guest Relations and Internal Sales Officer
PLANET ONE HOTEL AND WELLNESS
09.2014 - 07.2015
Wissol Group Marketing Department
WISSOL GROUP, TBILISI, GEORGIA
03.2012 - 06.2012
Client Service Personnel
BRAND FUTURZ NIGERIA
01.2010 - 01.2011
Social Welfare Officer
MINISTRY OF GENDER AFFAIRS AND SOCIAL DEVELOPMENT, ENUGU STATE, NIGERIA
01.2008 - 01.2009
MBA - International Management
American University For Humanities
Bachelor of Arts - Mass Communications
Olabisi Onabanjo University
Similar Profiles
ENDURANCE OGHENEFEJIRO NWOKOLOENDURANCE OGHENEFEJIRO NWOKOLO
Graduate Student at University of LagosGraduate Student at University of Lagos
Ezekiel MartinsEzekiel Martins
College Basketball Player at University Of LagosCollege Basketball Player at University Of Lagos
Eniola Niniola LADIPOEniola Niniola LADIPO
Associate Assistant Lecturer at University of LagosAssociate Assistant Lecturer at University of Lagos