Finance and Data Analysis
Mohammed Mansur Alawusa
Night Manager/Finance Enthusiast
Borehamwood
Summary
Team-minded Night Manager with 4 years of hands-on experience in the Hospitality industry. Successfully leads teams and provides outstanding customer service and personnel management. Goal-oriented, diligent and proficient in Opera and Microsoft Office Suite. Strengths include reconciliation and customer service.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Assistant Night Manager
Residence Inn by Mariott
Kensington, London
09.2018 - Current
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Created nightly shift task lists to assign duties to each employee.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Oversaw night operations of 310 room hotel with staff of 4 Night employees.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Increased customer service ratings through personable service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions on a nightly basis.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
Accomodation Officer
University College London (UCL)
Camden, London
06.2019 - 09.2019
- Managed over 30 enquiries from students, guests, visitors, stakeholders and contractors in a professional and courteous manner daily.
- Checked in guests and students on their arrival, and ensured that the correct procedures were followed.
- Received and sorted post and parcels and ensured that all deliveries were appropriately distributed and accounted for; this included maintaining the necessary records.
- Maintained accurate electronic and manual student and guest records in accordance with the Data Protection Act to ensure confidentiality.
- Carried out regular mandatory functions including building checks, fire door inspection, fire extinguisher inspection, fire bell tests and water hygiene and termly safety instructions.
Night Auditor
Rydges Hotel
Kensington, London
03.2018 - 05.2019
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Ran daily, weekly and monthly reports to close day and meet objectives.
Education
Master of Science - Accounting And Finance
BPP University
London 09.2017 - 01.2021
Advanced Diploma - Accounting And Finance
BPP University
London 03.2017 - 09.2018
Skills
Reservations management
People management
Guest assistance and experience
Opera Software Proficiency
Microsoft Suite Software Proficiency
Account Reconciliations
Safety and security procedures
Office administration
Oral and writing communication
Certification
Association of Charted Certified Accountant
Interests
Timeline
Association of Charted Certified Accountant
02-2021
Accomodation Officer
University College London (UCL)
06.2019 - 09.2019
Assistant Night Manager
Residence Inn by Mariott
09.2018 - Current
Night Auditor
Rydges Hotel
03.2018 - 05.2019
Master of Science - Accounting And Finance
BPP University
09.2017 - 01.2021
Advanced Diploma - Accounting And Finance
BPP University
03.2017 - 09.2018