Mamerhi Okporokpo
Abuja
Summary
Dynamic Customer Service Representative with a proven track record at Vokmam Integrated Services, excelling in customer relationship management and technical support. Adept at fostering positive customer interactions, I leverage strong communication skills and meticulous documentation to enhance service quality and drive customer satisfaction. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
2010
2010
years of post-secondary education
Work History
Customer Service Representative
Vokmam Integrated Services
Abuja
08.2021 - 12.2023
- Managed customer inquiries through phone, email, and chat channels.
- Provided product information and guidance to customers for informed decisions.
- Escalated complex issues to supervisors for further assistance and resolution.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
Library Assistant Volunteer
Greenich University Library
London
03.2018 - 04.2018
- Assisted patrons in locating resources and navigating library systems.
- Organized and shelved books according to the Dewey Decimal System.
- Conducted inventory checks to maintain accurate collection records.
- Maintained cleanliness and orderliness throughout the library environment.
- Shelved returned items and checked for damages.
Education
Bachelor of Science - Statistics With Computer Science
University of Benin
Benin, Nigeria 02.2006 - 02.2012
Cambridge International School
Warri , Nigeria Skills
- Customer relationship management
- Product knowledge
- Technical support
- Accurate money handling
- Documentation and recordkeeping
- Communication skills
- Team collaboration
- Call escalation
References
- Chief E. E Okekeri
Marine Supervisor (RTD)
Chevron Nigeria Limited,
Warri, Delta State.
08034041749
•Olusegun Adeyosoye
Creative Location (CEO),
London, United Kingdom.
info@creativelocation.co.uk
Timeline
Customer Service Representative
Vokmam Integrated Services
08.2021 - 12.2023
Library Assistant Volunteer
Greenich University Library
03.2018 - 04.2018
Bachelor of Science - Statistics With Computer Science
University of Benin
02.2006 - 02.2012
Cambridge International School
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