Football, Politics and Tennis
HUMPHREY MALIK IGHEDO
Senior Executive
Lekki
Summary
Serviced-focused Senior Executive and a Meticulous leader/strategic planner with comprehensive managerial acumen, offering vision and motivational acumen, who is dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
General Manager
Enniji Nigeria Limited
01.2021 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Head, Corporate Services
Transglobal Holding Limited
02.2017 - 04.2020
- Provided general administration and Human Resource support for the company and the group
- Ensured compliance with regulatory and statutory requirements including but not limited to Federal and State agencies and any other statutory bodies as directed from time to time
- Managed the company’s assets in the most prudent manner
- Exhibited leadership to build relationships crucial to the success of the business and manage a variety of special projects as it concerns the company
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Administrative / Procurement Manager
Acorn Petroleum Plc
12.2014 - 08.2017
- Collated invoices from different vendors and advising company on the most cost effective
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Provided administrative support on various department projects upon request
- Market survey for the original, cost effective materials for the organization
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Conducted thorough supplier evaluations, selecting vendors based on quality, price, reliability, and commitment to sustainability initiatives.
Executive Assistant to the Managing Director
Acorn Petroleum Plc
01.2009 - 11.2014
- Enhanced office efficiency through meticulous organization and prioritization of tasks.
- Facilitated the resolution of complex issues by acting as a liaison between the Managing Director and staff members or external partners.
- Streamlined communication flow by managing correspondence and scheduling for the Managing Director.
- Maintained an organized digital filing system that allowed easy access to critical documents while adhering to document retention policies.
- Assisted in decision-making processes by preparing comprehensive research reports on various topics.
- Collaborated with cross-functional teams to execute corporate initiatives and achieve company-wide goals.
- Safeguarded sensitive information by implementing strict confidentiality protocols and secure filing systems.
- Served as a trusted advisor to the Managing Director, offering valuable insights and recommendations based on extensive knowledge of company policies and procedures.
- Managed travel arrangements, anticipating needs and addressing potential issues proactively to ensure smooth trips for the Managing Director.
Procurement / Logistics Coordinator
Quovadis Logistics Nigeria Limited
08.2008 - 01.2009
- Monitored the daily activities as it concerned logistics for the organization
- Tracked orders and notified customers of status or potential delays.
- Developed the best ways to cut procurement expenses
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Managed the company fleets and scheduled work shop repairs of trucks/vehicles
- Negotiated with external vendors to secure advantageous terms suitable for the company
- Discovered profitable suppliers/vendors and initiate procurement partnerships
Customer Care Supervisor
Albacruz Transport Limited
10.2007 - 07.2008
- Monitored productivity of customer service representative and generate reports
- Achieved high customer retention rates through consistent follow-up and proactive communication.
- Answered questions and recommends corrective services to address customer complaints
- Monitored individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goal and performance targets
- Monitored service calls to observe employee demeanor, technical accuracy and conformity to company policies
- Conducted regular performance reviews, identifying areas of improvement and initiating corrective action plans as necessary.
- Streamlined call center operations for increased efficiency and productivity.
- Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
Administrative Officer (Industrial Training)
Nigerian Shippers Council
03.2006 - 09.2006
- Successfully established effective systems for record retention by creating database for daily correspondence tracking
- Improved communication efficiency as primary liaison between departments, clients and vendors
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Standardized department filing system to increase efficiency
- Verified and logged in deadlines for responding to daily inquiries
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
Education
Bachelor of Science - Industrial Relations & Personnel Management
Lagos State University
Ojo, Lagos 04.2001 - 01.2007
Diploma - Industrial Relations & Personnel Management
Lagos State University
Ojo, Lagos06-2001
Skills
Operations management
Customer relationship management
Team leadership
Project management
Performance improvement
Operations oversight
Customer retention
Business development
Quality management
Expense control
Schedule management
Project planning
Staff motivation
Strategic planning
Personal Information
Hobbies: Watching football, Playing lawn tennis, Travelling, Meeting people
Certification
Aviation Operations and Quality Control. Basic Sales, Customer Service and Marketing Skills. I-Skills Training
Interests
Timeline
General Manager
Enniji Nigeria Limited
01.2021 - Current
Head, Corporate Services
Transglobal Holding Limited
02.2017 - 04.2020
Administrative / Procurement Manager
Acorn Petroleum Plc
12.2014 - 08.2017
Executive Assistant to the Managing Director
Acorn Petroleum Plc
01.2009 - 11.2014
Procurement / Logistics Coordinator
Quovadis Logistics Nigeria Limited
08.2008 - 01.2009
Customer Care Supervisor
Albacruz Transport Limited
10.2007 - 07.2008
Administrative Officer (Industrial Training)
Nigerian Shippers Council
03.2006 - 09.2006
Bachelor of Science - Industrial Relations & Personnel Management
Lagos State University
04.2001 - 01.2007
Diploma - Industrial Relations & Personnel Management
Lagos State University