MAKINDE MICHAEL OLAWALE

• Primarily responsible for general operations (Front office, Housekeeping, Spa, Food and Beverage, Facility and Security) of apartment.
• Promotes and maintain good public relations.
• Motivates and maintains good staff relations.
• Answers guest inquiries, handles complain and attends to all Guest's needs.
• Maintains and be guided of hotel policy on credit /lost and found hotel guests properties.
• Assigns and approves duty roster for all front office staff.
• Ensuring safety of Guests, Associates and Hotel property.
• Welcome all VVIP guests.
• Developed and launched loss-prevention program, reducing theft 85%
• Monitored over 70 employees' day-to-day activities and made plans to rectify issues resulting in guest's dissatisfaction

• Ensuring that lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
• Assist in handling room lock problems.
• Prepares and checks for VIP’s arrival and escorts guests to rooms.
• Coordinate with all departments concerned in order to maintain front office functions properly.
• Operates front office computer system in order to assist front office attendants.
• Handles guests complains and other related problems and reports on assistant manager’s log book.
• Approves and signs for allowances, rebates as required by front office cashier.
• Promotes and maintain good public relations.
• Motivates and maintains good staff relations.
• Answers guest inquiries, handles complains and attends to need of guests.
• Maintains and be guided of hotel policy on credit /lost and found hotel guests properties.
• Responsible for front office operations during absence of front office manager.
• Assigns and approves duty roster for all front office staff.
• Ensuring safety of Guests, Associates and Hotel property.

• Greetings guests on arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Processing guest’s payment.
• Been source of information to guest on various matters such as transport, restaurant advice.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
• Collected room deposits, fees and payments

• RESERVATIONS DEPT.
• Making new and amending reservations for guests.
• Been source of information to guests on various matters such as type of resorts, restaurant advice, and hall capacity.
• Handle customer complain on reservations.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• RECEPTION DEPT:.
• Greetings guests on arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Processing guest’s payment.
• Been a source of information to guest on various matters such as transport, restaurant advice.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• GUEST SERVICE CENTER/SWITCHBOARD:.
• Track and register Guests Complains & requests.
• Receive and direct all internal calls that comes into hotel.
• Update guest’s preference on their profile for future visits.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation
• Explained details regarding property to acclimate patrons to resort environment
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

• Oversee the entire operations of the hotel and report to the General Manager.
• Operates the front office computer system in order to assist front office attendants.
• Handles guests complains and other related problems..
• As required by the front office cashier.
• Motivates and maintains good staff relations.
• Answers guest inquiries, handles complains and attends to the need of guests.
• Assigns and approves duty roster for all staff.
• Ensuring the safety of the Guests, Associates and Hotel property.

LAUNDRY

• Folding of towels
• Folding of bedsheets
• Ironing and returning of Guest's laundry
• Sorting of guests and staff's clothes
• treating of soiled clothes and linens
• Stain removal treatments.

Room Service

• Pick calls, take guest's orders and reconfirm orders to guest.
• Serve guest in room
• Check floors and collate all early morning breakfast request hung on door knobs.
• Follow up of guest's orders ensuring it is served at given time.
• Give guest feedbacks on their orders
• Suggest meals to guest if needed.