MAJOLAGBE OLUBUKOLA RUTH

• Served as the first point of contact for guests, providing warm welcomes, efficient check-ins, and seamless check-outs for an average of 15 guests daily

Manage room reservations, modification and cancellations

Handle guest inquiries regarding hotel amenities, transportation, and dining recommendations

Resolves guest complaints and concerns diplomatically, escalating complex issues to management when necessary

maintained organized and presentable front desk area at all times

Manage front desk/reception area, ensuring professional, welcoming, and organized environment for client visitors and employees

Operated multi-line telephone systems, screening, transfering and taking accurate messages for staff across multiple departments

Performed general administrative duties including photocopying, scanning, filling, faxing, and data entry

Managed incoming and outgoing mails and package deliveries

Prepare daily, weekly and monthly report on office operations, visitors logs, and supply usage