Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
MAHMUDAT YUSUF

MAHMUDAT YUSUF

Lagos Mainland,Lagos State

Summary

Accomplished Account Executive equipped to monitor and cultivate key account growth. Persuasive and charismatic communicator with proven history of profitable strategy adept at maintaining strong and trusting rapport to foster client satisfaction and loyalty.

Driven professional gifted at lead generation and efficiently resolving customer issues. Engaging and personable with ability to increase business opportunities through dynamic marketing strategies, committed to driving organizational success through effective time management and strategic planning.

Overview

12
12
years of professional experience
4024
4024
years of post-secondary education
1
1
Certification

Work History

Account Executive

SCIB NIGERIA & CO. LIMITED
66, Adeniran Ogunsanya, Surulere, Lagos
07.2020 - 04.2025
  • Ensuring proper Risk Placement through Slips & follow up on Policy Documentations
  • Maintained accurate records of client transactions to ensure transparency.
  • Negotiated contracts on behalf of clients, ensuring best possible terms and conditions.
  • Renewal of due policies at least 3 months before expiration
  • Claims administration
  • Conducted regular follow-ups with potential customers, securing new deals.
  • Periodical revision & updating of client's policies and advising insurers where necessary
  • Preparation of monthly Claims Returns
  • Technical and routine assessment of insurance companies performance and service delivery.
  • Managed client portfolios for business growth and expansion.
  • Resolved customer issues, ensuring high level of satisfaction.
  • Tracked market trends to stay ahead of the competition.
  • Implemented strategic initiatives to retain key accounts.
  • Enhanced customer relationships by delivering excellent service.
  • Boosted revenue with effective account management techniques.
  • Prepared detailed reports for client updates and review meetings.
  • Monitored competitor activity, staying informed about industry changes.
  • Collaborated with cross-functional teams to deliver client objectives.
  • Established long-term partnerships by understanding and meeting client needs.
  • Developed financial forecasts for budgeting purposes.
  • Delivered high level of service to clients to maintain relationships for future business opportunities.
  • Retained product and service knowledge for informative, persuasive client advice.
  • Created compelling proposals and presentations to secure new business.
  • Cold-called prospective clients to build new business against KPI targets.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Enhanced new business acquisition through strategic networking and lead generation.
  • Built rapport with new and existing customers to boost client retention.
  • Clients Account Reconciliation
  • Keep tracks of business revenue.
  • Organizing meetings and managing databases.
  • Provide administrative support (e.g data entry)

Administrative Manager

EGGCORN DIGITAL
8a Omorinre Johnson Street, Lekki Phase 1, Lagos
09.2019 - 02.2020
  • Attending meetings with senior management in driving the company's corporate strategies.
  • Implementing and maintaining procedures/office administrative systems.
  • Perform review and analysis of special projects and keep the management properly informed.
  • Organizing meetings and managing databases.
  • Supervising and monitoring the work of administrative staff.
  • Organizing company events or conferences and booking transportation and accommodation.
  • Ordering stationery and furniture and managing office budget.
  • Liaising with staff, suppliers and clients as well as delegating tasks to junior employees.
  • Dealing with correspondence, complaints and queries.
  • Preparing letters, presentation and reports.
  • Ensuring that health and safety policies are up to date.

Telemarketing Specialist

LEADWAY ASSURANCE LIMITED
121/123 Funsho Williams Avenue, Iponri – Surulere, Lagos State
04.2018 - 08.2019
  • Attained 4 million in sales targets on monthly basis.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
  • Troubleshoot any issues and escalated issues to proper department.
  • Recorded contact information of customers and potential customers.
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Made average of 50 outbound and inbound calls per day.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
  • Maintained account information accuracy by communicating frequently with account executives.
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
  • Tracked sales data to assess trends and make proactive strategy changes.
  • Used effective data analysis and sales strategies to increase profitability and develop system or organization for projects.
  • Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
  • Built strong client relationships and provided high value-adding services.
  • Developed and delivered engaging and polished presentations to highlight products and draw favourable competitor comparisons.
  • Set up appointments with interested customers according to schedule availability.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Account Executive

FINATRUST MICROFINANCE BANK
Ikeja, Lagos State
06.2017 - 11.2017
  • Approve loans within specified limits and refer loan applications outside those limits to management for approval.
  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
  • Review and update credit and loan files.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

Administrative Officer

NYSC: PRIMARY HEALTH CARE, MINISTRY OF HEALTH
Ibadan, Oyo State
05.2015 - 04.2016
  • Responsible for organizing weekly seminar on topics to be discussed at field work.
  • Taking up supervisory roles on assigned projects by non-governmental organization.
  • Participating in educating and enlightening pregnant women in rural communities monthly at different locations.

Quality Assurance Analyst

RAGOLIS WATER LIMITED
64, Ikorodu, Lagos State
02.2013 - 09.2013
  • Monitoring and observing performance.
  • Specifying quality requirements of raw materials with suppliers.
  • Investigating and setting standards for quality and health and safety.
  • Working with operating staff to establish procedures, standards, systems and procedures.
  • Ensuring that manufacturing processes comply with standards at both national and international level.
  • Defining, negotiating and approving on in-house quality processes, procedures, standards and specifications.

Education

BACHELOR OF SCIENCE - Microbiology

Osun State University
Oshogbo, Osun State

WEST AFRICA SENIOR SCHOOL CERTIFICATE - WAEC

Homat Comprehensive College
Ikorodu, Lagos

NATIONAL EXAMINATION COUNCIL - NECO

Homat Comprehensive College, Ikorodu
Lagos

FIRST SCHOOL LEAVING CERTIFICATE - FLSC

Homat Nursery and Primary School
Ikorodu, Lagos

Skills

  • Administrative management
  • Business operations knowledge
  • Report analysis
  • Excellent communication skills
  • Project management and planning
  • Customer service-oriented
  • Client management
  • CRM analyst
  • Excellent interpersonal skills
  • Brand development and management
  • Strong time management
  • Public relations
  • Internet marketing
  • Strategy development
  • Microsoft Office Skills
  • Data analysis
  • Video editing
  • Attention to Detail
  • Graphic arts design

Certification

  • Young Insurance Professionals Program, AfricaRe & London School of Insurance, 03/01/22
  • Chartered Insurance Institute of Nigeria (Foundation and Intermediate certifications), CIIN, 2022/2024

Languages

English
Proficient (C2)
Yoruba
Fluent

References

References available upon request.

Timeline

Account Executive

SCIB NIGERIA & CO. LIMITED
07.2020 - 04.2025

Administrative Manager

EGGCORN DIGITAL
09.2019 - 02.2020

Telemarketing Specialist

LEADWAY ASSURANCE LIMITED
04.2018 - 08.2019

Account Executive

FINATRUST MICROFINANCE BANK
06.2017 - 11.2017

Administrative Officer

NYSC: PRIMARY HEALTH CARE, MINISTRY OF HEALTH
05.2015 - 04.2016

Quality Assurance Analyst

RAGOLIS WATER LIMITED
02.2013 - 09.2013

WEST AFRICA SENIOR SCHOOL CERTIFICATE - WAEC

Homat Comprehensive College

FIRST SCHOOL LEAVING CERTIFICATE - FLSC

Homat Nursery and Primary School

BACHELOR OF SCIENCE - Microbiology

Osun State University

NATIONAL EXAMINATION COUNCIL - NECO

Homat Comprehensive College, Ikorodu

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MAHMUDAT YUSUF