Mahlatse Abigail Sathekge

• I am an agent for on-line betting call center. Responding to all incoming player queries through calls, live chat, e-mail and WhatsApp.
• Utilized CRM systems effectively to track customer information and ensure smooth communication among departments as needed.
• Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
• Handled escalated calls professionally, working collaboratively with supervisors when necessary for resolution.
• Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Keep records of all conversations in our call center database in a comprehensible way.
• Streamlined processes by suggesting improvements in call handling procedures, resulting in increased efficiency.

• Registering customer for on-line betting.
• Scanning and validation of FICA documents.
• Developed strong relationships with potential customers for improved brand awareness and loyalty.
• Generated leads for company sales team by collecting contact information from interested event attendees.
• Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
• Assisted in planning promotional events to ensure seamless execution and maximum impact on target audience.
• Identified interested and qualified customers to provide potential customers with additional information regarding product.
• Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
• Educated customers about online betting, answered questions regarding product use.

Registering customer for on-line betting.

Scanning and validation of FICA documents.

Developed strong relationships with potential customers for improved brand awareness and loyalty.

Generated leads for company sales team by collecting contact information from interested event attendees.

Enhanced customer experience at events with exceptional communication skills and friendly demeanor.

Assisted in planning promotional events to ensure seamless execution and maximum impact on target audience.

Identified interested and qualified customers to provide potential customers with additional information regarding product.

Learned about competitors' products and consumers' interests to answer questions and provide more complete information.

Educated customers about online betting, answered questions regarding product use.