Maha Benice Otu
Cardiff,United Kingdom
Summary
Accomplished professional with expertise in operational leadership and strategy, stakeholder management, and process improvement. Proven track record in digital operations, change management, and financial & risk management. Adept at performance optimization, customer experience enhancement, budgeting proficiency, and product development competencies.
Driven professional with knack for strategic planning and operational management, bringing proven ability to optimise processes and lead cross-functional teams. Demonstrates strong problem-solving skills and effective communication, ensuring seamless project execution and stakeholder satisfaction. Committed to driving organisational growth and operational excellence in Head Of Operations role.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Director of Operations
Betwinner Nigeria
Lagos, Nigeria
04.2021 - 03.2025
- Led and managed large, cross-functional teams across multiple locations, ensuring operational efficiency and high team performance
- Developed and executed strategic operational plans, improving productivity and customer engagement across retail and digital platforms
- Established and maintained strong relationships with internal and external stakeholders, aligning business objectives with operational strategies
- Implemented issue resolution frameworks to address operational challenges swiftly, ensuring seamless business continuity
- Increased revenue by 40% through innovative market research and strategy execution.
- Launched new customer engagement initiatives, improving user retention by 25%.
- Oversaw compliance, risk management, and financial forecasting to drive profitability and sustainable growth
- Spearheaded process improvements that enhanced workload distribution, and team accountability
- Led change management initiatives, aligning teams with company goals and ensuring smooth transitions in business strategies
- Improved customer satisfaction by implementing innovative strategies.
Product & Operations Manager (Remote)
Space Universe LTD
Lagos , Nigeria
01.2022 - 01.2023
- Defined operational strategies for digital platforms, enhancing business performance and customer acquisition
- Managed cross-functional teams to drive product adoption and operational efficiency
- Established operational KPIs and monitored performance to ensure goal alignment
- Established strategic partnerships with media agencies to boost platform adoption.
Team Lead, Operations & Strategy
Betwinner Nigeria
08.2020 - 03.2021
- Managed operational execution across multiple locations, driving performance, efficiency, and customer satisfaction
- Led high-impact projects focused on process optimization, revenue growth, and customer engagement
- Fostered a customer-first approach by continuously reviewing user feedback and implementing service enhancements
- Provided operational insights and recommendations to senior leadership, supporting data-driven decision-making
Education
MBA - Business Administration
Nexford University
Washington, DC 09.2021 - 03.2023
BSc - Industrial Chemistry
Kwara State University
Nigeria 09.2013 - 06.2016
Skills
- Operational Leadership & Strategy
- Stakeholder Management
- Process Improvement & Issue Resolution
- Digital Operations
- Change Management
- Financial & Risk Management
- Performance Optimization
- Customer Experience Enhancement
- Budgeting proficiency
- Product development competencies
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Certification
- Certified Scrum Master, Scrum Framework International, 2024
- Business Analysis Certification, Hibreed Station Inc., Canada, 2023
- Professional Scrum Master I, Hundred Degrees Company, 2022
Accomplishments
- SBC Summit Barcelona Sneak Peek, https://igamingfuture.com/sbc-summit-barcelona-sneak-peak-with-betwinner/
- Nigeria’s Male-Dominated Betting Industry Sees Success with Maha Otu, https://www.thisdaylive.com/index.php/2023/09/21/nigerias-male-dominated-sports-betting-industry-sees-success-with-female-director-maha-otu
- BetWinner’s Maha Otu: Youngest Director in Sports Betting, https://www.thisdaylive.com/index.php/2023/04/20/betwinner-nigerias-maha-otu-is-youngest-director-in-sports-betting/
- Most Outstanding Leaders to Watch 2024, https://theenterpriseworld.com/most-outstanding-leaders-to-watch-2/
- 50 Most Influential Personalities in Nigeria’s Gaming Industry, https://www.thisdaylive.com/index.php/2023/03/30/behold-the-50-most-influential-personalities-in-nigerias-gaming-industry/
- My Life in Tech – Maha Otu on Making Betting Fun with Product Design, https://techcabal.com/2024/08/23/my-life-in-tech-maha-otu-is-making-betting-fun-with-intuitive-product-design/
- Exclusive: Raising the Stakes – The Feminine Force in iGaming, https://igamingafrika.com/exclusive-raising-the-stakes-the-feminine-force-in-igaming/
- IGaming Kati Yetu – Maha Otu Feature, https://abasamiawins.ke/casino-news/igaming-kati-yetu-4-maha-otu/
Custom
Available upon request.
References
References available upon request.
Timeline
Product & Operations Manager (Remote)
Space Universe LTD
01.2022 - 01.2023
MBA - Business Administration
Nexford University
09.2021 - 03.2023
Director of Operations
Betwinner Nigeria
04.2021 - 03.2025
Team Lead, Operations & Strategy
Betwinner Nigeria
08.2020 - 03.2021
BSc - Industrial Chemistry
Kwara State University
09.2013 - 06.2016
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