Magret Ogbeide Ihama
Customer Service Professional
Lagos
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Guest Relations Executive
Jumeirah Beach Hotel
Dubai
11.2021 - 04.2022
- Regulated appropriate staffing levels to meet business and customer requirements.
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Remained available daily to respond to guest needs, complaints or inquiries.
Restaurant Hostess
Canopy By Hilton
Dubai
05.2021 - 11.2021
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Marketing Executive
Itex Furniture
Abuja
03.2018 - 02.2021
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Identified industry benchmarks to measure success of key digital strategy areas.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Planned and executed marketing campaigns to target groups, areas and wider community.
Education
Bachelor of Arts - International Relations
Novena University Ogume
Nigeria 09.2013 - 07.2017
Skills
Hospitality service expertise
Photography, Writing, Reading, Travelling
I am a lover of beautiful moments which i have captured a few through photography on many of my travels. Writing is therapeutic for me, as it is a way to express my thoughts and understand the world around me. Additionally, i have a passion for reading which fuels for curiosity and desire to learn.
Timeline
Guest Relations Executive
Jumeirah Beach Hotel
11.2021 - 04.2022
Restaurant Hostess
Canopy By Hilton
05.2021 - 11.2021
Marketing Executive
Itex Furniture
03.2018 - 02.2021
Bachelor of Arts - International Relations
Novena University Ogume
09.2013 - 07.2017
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