MAGDALENA TASIC

Duties

• Gather and analyze user feedback and business requirements to assist in product development decisions and ensure that the product meets the needs of the business.
• Manage and arrange training and training documentation for end-users.
• Work with the development team in creating new features and functionalities for IT systems.
• Hold regular meetings with business stakeholders to review planning and functionalities.

Achievement:

• Led the configuration and implementation of software solutions (Yardi, MRI, Salesforce) across the UK and Europe.
• Developed and prioritized a product roadmap for a UK client, driving system improvements and enhancing product functionality.

Duties

• Configuring systems for the Finance Team, focusing on understanding business requirements and creating RFP (Request for Proposal) documents.
• Collaborating closely with key business stakeholders, including the Finance UK Team, Europe, and Hong Kong Teams, to review and improve internal business processes.
• Monitoring country teams to ensure Finance reporting aligns with business requirements.
• Managing the ticketing system for user issues and requirements related to local IT systems.
• Building and nurturing relationships with key business stakeholders.
• Supporting the maintenance and further development of data structures in relevant IT systems, which are used to determine financial KPIs.

Achievement:

• Successfully managed the configuration and implementation of multiple software solutions across the UK and Europe, improving operational efficiency and system integration.
• Led a system upgrade and the implementation of a new Real Estate fund in Ireland, enhancing functionality and driving process improvements.

Duties

• Managing the onboarding of finance and property data for the internal data reporting system.
• Liaising with system vendors to ensure the timely delivery of regular system reports.
• Monitoring country teams to ensure data quality and adherence to company processes.

Achievement:

• Managed the configuration and implementation of multiple software solutions across the UK and Europe, enhancing system functionality and operational efficiency.
• Led a successful system upgrade and implemented a new Ireland Real Estate fund, driving improved data management and process optimization.

Duties

• Led a team of three members to drive system improvements, collaborating with the Data Governance team to establish global data definitions and mappings.
• Managed system improvements and the rollout of new functionalities for the
• European Real Estate portfolio, covering the Nordics, UK, Germany, France, Netherlands, and Spain.
• Led the rollout of Direct Debit functionalities for teams across Europe.
• Created an RFP for the Finance team in Luxembourg to implement a new Treasury Management System (TMS).

Achievement:

• Led a team to implement system improvements and rolled out new functionalities for the European Real Estate portfolio, enhancing operational efficiency across multiple regions.
• Successfully managed the rollout of Direct Debit functionalities in Europe and created an RFP for a new Treasury Management System, streamlining financial processes.

Duties

Led a team of two Business Analysts in conducting meetings with senior management and business stakeholders to identify business requirements and translate them into a prioritized product roadmap. Two key deliveries:

• Property Comparable Database: Held workshops with key business stakeholders, mapped current business processes, and identified areas where process changes could be implemented. Managed the system selection for the business.
• Implementation of New Expense System (WebExpenses): Led the transition from manual Excel file submissions to a fully automated system that interfaces with other internal systems.

Achievement:

• Spearheaded the drafting of RFP documents and led workshops to define requirements, ensuring clear communication across all phases of design, testing, and implementation for multiple software solutions.
• Identified and prioritized business requirements for a major UK client, developing a product roadmap that facilitated system improvements and optimized internal processes.

Duties

• Worked closely with key business stakeholders, including the Asset Management and Finance Teams, providing regular updates on system planning and reviews.
• Monitored system updates and releases, handling administration and configuration duties. Supported users with system queries and gathered information on system development requirements.
• Contributed to the implementation of Tenant Billings and Tenant Receipting in collaboration with the Paris office on-site.

Achievement;

• Directed the drafting of RFP documents and led workshops to define business requirements, ensuring alignment across design, testing, and implementation phases.
• Identified key business requirements and developed a prioritized product roadmap for a major UK client, driving system improvements and process optimization across multiple platforms.

Duties

Responsible for managing core business system applications – team of 4 persons:

• Horizon/BO (Property Management system) – Property Managers in UK,France and Ireland

• Agresso (Financial system) – MPC (consolidation system) – Access (HR system).

• Managing upgrades and change requests, documenting processes, performing preventative maintenance, overseeing applications audits. Liaise with the software vendors for support and upgrade queries and the provision of system and database administration.

Achievement:

• Led cross-functional teams in the implementation of complex software solutions, ensuring alignment with business goals and improving overall system usability across multiple departments.
• Collaborated closely with key stakeholders to drive the successful deployment of system upgrades and new features, resulting in enhanced user experience and increased adoption of technology.

Duties

• Headed system selection process for the Fund Management Company in London. Worked on implementation of Debt Management System Cougar that assist client with reduced risks of bad data with the powerful payment calculation engine that shows all commitments through the end of a loan.

Achievement:

• Played a key role in the successful integration of new software into existing workflows, ensuring minimal disruptions and maximizing value.
• Monitored and analyzed system performance metrics, identifying areas for improvement and implementing solutions to boost overall system efficiency.

• Headed system selection process for the Fund Management Company in London
• Worked on implementation of Debt Management System Cougar that assist client with reduced risks of bad data with the powerful payment calculation engine that shows all commitments through the end of a loan

Duties

Role Overview:The role involved providing strategic business and technology consulting services to new and existing clients in the UK, continental Europe, South Africa, and the US for MRI Software (including Accounts Payable, General Ledger, Commercial Management, Leaseflow, and MRI Cash Flow Budgeting). I developed implementation strategies and coordinated tasks and resources required to successfully implement MRI Software products and services. Key responsibilities during the implementation process included:

• Collaborating with the sales team on pre-sales presentations, where various business scenarios were created in the system for client presentations.
• Conducting operational assessments with potential clients to identify and document gaps in the software, as well as determining development requirements and scoping business needs.
• Providing Functional Requirement Documents (FRDs) detailing system gaps for development and obtaining client approval.

Achievement:

• Led the successful configuration and implementation of multiple software solutions (Yardi, MRI, Qube Horizon, Salesforce, Cougar, Manhattan) across the UK and Europe, ensuring seamless integration and client satisfaction.
• Managed a team of Implementation Consultants to deliver system upgrades and new functionalities, while identifying business requirements and creating a prioritised product roadmap for major UK clients to enhance system performance and process efficiency.

Duties

• Team leader responsible for overseeing four client accountants, supervising client balances, and monitoring service charge budgets. Managed a portfolio of commercial and private clients, arranged VAT returns and payments to HMRC, and provided client financial reporting on a monthly and quarterly basis.

Achievement:

• Successfully managed the configuration and implementation of multiple software solutions (Yardi, MRI, Qube Horizon, Salesforce, Cougar, Manhattan) across the UK and Europe, ensuring smooth transitions and enhanced functionality for clients.
• Led a team of Implementation Consultants in drafting RFPs, conducting workshops, and overseeing system upgrades, while creating a prioritised product roadmap for a major UK client to improve systems and processes.

Duties

• Managed client accounts for a major client, overseeing office and commercial tenancies, as well as a large shopping centre. Responsibilities included quarterly client financial reporting, service charge reconciliations, cash flow analysis, VAT reconciliations, aged debtor reporting, and closing service charges.
• Regular updates were performed for TRAMPS and SKYLINE systems. Additional duties included monthly bank reconciliations, maintaining client suspense accounts, posting income returns for the shopping center, and managing income accounts.

Achievement: