Open To Work
Madonna Easter
Benin City
Work Preference
Summary
Hospitality professional with expertise in customer service and team collaboration. Demonstrated success in improving customer satisfaction through strong communication and effective problem-solving skills.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Hospitality Worker
Fresh-One, NNPC
Benin City, Nigeria
06.2026 - Current
- Delivered food and beverages to tables with efficiency and courtesy.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Set up dining areas for events by arranging tables and decorations.
- Coordinated guest reservations to optimize table turnover and service efficiency. for guests who wished to dine at the restaurant.
- Responded promptly to guest inquiries, ensuring a positive experience.
- Assisted guests with inquiries and provided information about services offered.
- Resolved customer complaints quickly, enhancing overall satisfaction.
- Maintained cleanliness and organization in dining and common areas.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Answered questions regarding menu items, special offers and other restaurant information.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
Sales Manager
Tee's Fabrics
Benin City, Nigeria
02.2018 - 03.2025
- Led sales team to consistently achieve monthly performance targets through effective strategies.
- Developed comprehensive sales plans, goals, and objectives to meet revenue targets.
- Drove company growth and brand development through targeted market expansion and strategic sales initiatives.
- Built and maintained relationships with key clients, ensuring retention of existing customer base.
- Managed daily operations of sales department, including staff supervision and performance oversight.
- Developed strong customer relationships to enhance satisfaction and encourage repeat business.
- Implemented feedback loops with customers to enhance service quality and product offerings.
Education
Bachelor of Science - Computer Science
University Of Benin
Benin City12-2025
Skills
- Food service management
- Order management
- Event setup
- Menu planning
- Service coordination
- Customer service
- Sales reporting
- Problem solving
- Team collaboration
- Communication skills
Languages
English
Upper Intermediate (B2)
B2
Certification
- 18-08-2023
Timeline
Hospitality Worker
Fresh-One, NNPC
06.2026 - Current
Sales Manager
Tee's Fabrics
02.2018 - 03.2025
Bachelor of Science - Computer Science
University Of Benin