Hi, I’m
MACLORD SOCHIMA ONYENJUALA
Aba,Abia State
Summary
Highly organized and detail-oriented Virtual Assistant with over 3 years of experience providing exceptional customer service. Adept at managing multiple tasks simultaneously and streamlining processes to boost efficiency. Proven ability to work independently and collaboratively, consistently exceeding client expectations.
Overview
4
years of professional experience
1
Certification
Work history
Digital Witch Support CommunityLagos, Nigeria
Customer Service Representative
2024.01 - Current (2 education.years_Label & 5 education.months_Label)
Job overview
- Troubleshoots customer issues on first contact at a rate of 80%, leveraging strong interpersonal skills and conflict resolution techniques to ensure positive outcomes..
- Proactively Manages customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assist customers with varying questions using product knowledge and service expertise.
- Answers customer telephone calls promptly and improved on-hold wait times.
- Manage high-volume customer queries simultaneously through effective multitasking.
- Manage 50+ daily calls, taking orders and escalated cancellations.
NMA BEAUTY SALONAba, Abia State, Nigeria
Salon Receptionist
2022.02 - 2023.12 (1 education.year_Label & 10 education.months_Label)
Job overview
- Provided front desk support, greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Advised clients on after-care procedures including upselling salon services, exclusive treatments and limited offers to maximize sales.
- Maximized salon productivity by strategically scheduling appointments using Calendly.
- Resolved a complex scheduling issue for a client who accidentally booked an appointment for the wrong stylist. By using my knowledge of stylist schedules and effectively communicating with both the client and stylist, I was able to reschedule the appointment for the same day, minimizing disruption and ensuring the client left happy.
- Utilized interpersonal skills to build rapport with clients and foster long-term relationships.
- Processed cash and card payments on guests' arrival.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 60% within 1year.
Wizzy CommunicationsAba, Abia State
Technical Support Engineer
2022.07 - 2023.01 (6 education.months_Label)
Job overview
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Provided testing and systems administration support as required by multi-disciplinary teams.
- Investigated and diagnosed customer's technical and product queries.
- Resolved a complex customer call-dropping issue on a popular smartphone model through remote troubleshooting and exceeding expectations
Portia DarbyLaurel, United States
Virtual Assistant
2020.01 - 2022.01 (2 education.years_Label)
Job overview
- Successfully managed 25+ complex travel itineraries, including booking flights, hotels, and ground transportation within budget constraints. This resulted in 55% cost savings while consistently exceeding my boss's expectations.
- Maintained a flawless email communication system, ensuring timely replies and clear communication with internal and external stakeholders.
- Confidently navigated multiple IT software and systems including G-suite and Dropbox.
- Organized tasks by level of urgency and importance to make best of use time and resources.
- Increased productivity by 70% through streamlined calendar management and efficient appointment scheduling using Calendly.
Education
Abia State PolytechnicAba, Abia State
NATIONA DIPLOMA from Architecture
2013 - 2015 (2 education.years_Label)
Abia State PolytechnicAba, Abia State
Higher National Diploma from Architecture
2017 - 2019 (2 education.years_Label)
Skills
- Customer Service
- CRM Tools
- Communication
- Practiced problem solver
- Data entry
- Sales/Marketing
- Time Management
- Project Management
- Adaptability
- Appointment Setting
- Team player
- Outstanding customer care
- Exceptional communicator
- IT literate
Certification
- Customer Success Fundamentals
- Technical Support Fundamental
- Customer Service Foundation
- Customer Service: Problem Solving and Troubleshooting (2018)
- Customer Service: Through Text and Chat
- Professional Diploma Of Virtual Executive Assistant
- Working as a Virtual Assistant
- Digital Witch Support Community On Demand IT Skill Training
Custom
linkedin.com/in/maclord2020/, Strong verbal and interpersonal communication skill., Exceptional attention to detail, Multi-tasker, commitment and accountability, Collaborative team player with a positive work ethics., Eager to learn and adapt to new challenges in a dynamic environment.
Languages
English
Fluent
Timeline
Customer Service Representative
Digital Witch Support Community
2024.01 - Current (2 education.years_Label & 5 education.months_Label)
Technical Support Engineer
Wizzy Communications
2022.07 - 2023.01 (6 education.months_Label)
Salon Receptionist
NMA BEAUTY SALON
2022.02 - 2023.12 (1 education.year_Label & 10 education.months_Label)
Virtual Assistant
Portia Darby
2020.01 - 2022.01 (2 education.years_Label)
Abia State Polytechnic
NATIONA DIPLOMA from Architecture
2013 - 2015 (2 education.years_Label)
Abia State Polytechnic
Higher National Diploma from Architecture
2017 - 2019 (2 education.years_Label)