Macdonald Onwuchuruba
Saskatoon
Summary
Dependable patient service specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Dilimi Central Pharmacy Limited
06.2018 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Used by bunmerit bookings to schedule appointments.
- Balanced deposits and credit card payments each day.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments and staff.
Patient Service Specialist
Al-hay At Central Hospital
06.2017 - 05.2018
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Provided excellent customer service to patients and medical staff.
- Taught patients and families to use at-home medical equipment.
Education
Bachelor of Science - Business Science
Ivano-Frankivsk National University
Ukraine06.2016
Skills
- Payment Collection
- Family Medicine
- Office Administration
- Medical Billing
- Reminder Calls
- Patient Registration
- Patient Interviewing Skills
- Patient Admitting
- System Updates
- Call Transfers
Certification
- Licensed data analyst entry level- october 2023
- Microsoft Training - 6 months
Timeline
Patient Service Representative
Dilimi Central Pharmacy Limited
06.2018 - Current
Patient Service Specialist
Al-hay At Central Hospital
06.2017 - 05.2018
Bachelor of Science - Business Science
Ivano-Frankivsk National University
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