Mabel Tom Ebiere Uyatede
WARRI
Summary
Dedicated customer service professional with three years of experience, complemented by more than two years in internal auditing, risk mitigation, compliance, and team leadership. Proficient in data management, financial analysis, and fostering strong customer relations. Recognized for exceptional communication, problem-solving, and organizational skills. Committed to continuous improvement and consistently delivering high standards of service.
Overview
4
4
Certifications
3
3
years of professional experience
Work History
Accountant
Drillex Limited
01.2023
- Managed financial transactions and maintained accurate ledgers for small to mid-size companies.
- Prepared monthly, quarterly, and annual financial reports and statements with precision and timeliness.
- Ensured compliance with federal, state, and local financial legal requirements by studying existing and new legislation.
- Performed reconciliations of bank statements and financial records to maintain accuracy and integrity.
- Administered payroll processing, including deductions, benefits, and tax calculations for diverse employee base.
- Analysed financial data to identify trends, cost-saving opportunities, and areas for financial improvement.
- Collaborated with external auditors to provide necessary documentation and explanations for annual audits.
- Advised management on financial planning, budgeting, cash flow, investment priorities, and policy matters.
- Managed comprehensive financial recordkeeping and reporting for accuracy and compliance with regulations.
Customer Experience Service
God is Good
12.2019
- Managed high volume of customer inquiries via phone, email, and live chat support.
- Documented all customer interactions in CRM system for future reference and quality assurance.
- Resolved customer issues with first contact resolution as a primary goal.
- Collaborated with team members to share best practices and improve service levels.
- Monitored customer satisfaction through surveys and feedback tools, implementing changes when necessary.
- Stayed up-to-date with company policies, products, and services to provide accurate information.
- Participated in ongoing training to enhance product knowledge and customer service skills.
- Maintained a positive attitude and contributed to a team-focused work environment.
Project Manager
Clintwealth Limited (Rosytee Limited)
09.2025 - Current
- Communicating with clients to understand their needs, preferences, and budget.
- Organizing details such as selection, staffing, equipment, and venue logistics.
- Managing delivery to ensure timely execution.
- Define project scope, objectives, timelines, and resources.
- Assign tasks and ensure effective collaboration.
- Identify potential risks and develop mitigation strategies.
- Ensure deliverables meet required standards.
- Oversee completion and evaluate outcomes.
- Monitor costs and keep the project within budget.
- (Promotion)
Admin Supervisor
Clintwealth Limited (Rosytee Limited)
02.2025 - Current
- Oversaw daily administrative operations and provided direct supervision to administrative staff.
- Managed schedules, coordinated meetings, and ensured efficient office workflow.
- Handled conflict resolution and maintained high levels of staff morale and performance.
- Developed and managed budget for administrative department, controlling expenses effectively.
- Facilitated communication between departments to ensure smooth operation of the business.
- Maintained inventory of office supplies and initiated procurement as necessary.
- (Promotion)
Internal Auditor
Clintwealth Limited
07.2023 - Current
- Conduct comprehensive financial audits to ensure compliance with laws and regulations.
- Analyse business processes for risk assessment and recommend controls to mitigate risks.
- Prepare detailed reports on audit findings and present to management.
- Review and test internal controls and policies for effectiveness and efficiency.
- Identify areas for cost reduction and efficiency improvements.
- Perform follow-up audits to monitor management's interventions.
- Stay updated with changes in regulatory guidance and industry best practices.
- Provide guidance on risk management and control practices to operational staff.
- Advise on best practices and suggest improvements to internal audit processes.
- Conduct ad hoc investigations into identified or reported risks.
- Assist in the development of the annual audit plan based on risk assessment.
- Maintain open communication with management and audit committee to discuss findings and recommendations.
- Document process and prepare audit findings memorandum to conduct follow up audits.
- Engage in continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards.
- Utilized data analytics tools to enhance audit procedures and identify anomalies or trends.
Education
Bachelor Degree - Economics
Benson Idahosa University
Diploma - Banking and Finance
Benson Idahosa University
Skills
Auditing
SAAS
AWS
Customer Service
Project Management
Emotional Intelligence
Teamleader and Teamwork
Certification
Certificate of DevOps and Cloud Security 2025
Timeline
Project Manager
Clintwealth Limited (Rosytee Limited)
09.2025 - Current
Admin Supervisor
Clintwealth Limited (Rosytee Limited)
02.2025 - Current
Internal Auditor
Clintwealth Limited
07.2023 - Current
Accountant
Drillex Limited
01.2023
Customer Experience Service
God is Good
12.2019
Diploma - Banking and Finance
Benson Idahosa University
Bachelor Degree - Economics
Benson Idahosa University