Mabel Chidimma Ekeigwe
Team Lead , Personal Banking
12 Otunba Taofeek , Street ,Gbagada Lagos,LA
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor committed to proactive reorganization for optimized safety and efficiency. Innovative consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in troubleshooting, root cause analysis and corrective action implementation. Available weekends, evenings and overnights.
Overview
3
3
Certificates
13
13
years of post-secondary education
5
5
years of professional experience
Work History
Team Lead
Primera Micro Finance Bank Limited
Lagos , Lagos
2019.10 - Current
- Manage top-performing teams of 10 employees ,leading to increased branch efficiency and positive customer feedback.
- Increased daily sales by 80% to 2000% by upselling banking products and financial services to customers.
- Maximized revenue through improved sales techniques and productivity.
- Trained new sales representatives on sales strategies and processes to reduce process gaps.
- Established new business agreement with high net worth individuals and maintain a good relationship existing customers to maximize revenue.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals and ensuring consistent risk mitigation and management .
- Promoted all financial products by maintaining excellent service offering knowledge.
- Expanded client base by promoting new financial products.
- Consistently ranked in top 3 for sales in district of over bankers.
- Created plans and communicated deadlines to ensure targets were completed on time by team members
- Drove operational improvements which resulted in savings and improved profit margins,
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
Client Relationship Manager
Primera Micro Finance Bank Limited
Victoria Island , Lagos
2019.01 - 2019.10
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Retained updated knowledge of market competition and related offerings to generate favor for Product or Service.
- Worked with clients to address and respond to client and partnership management issues.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Identified opportunities to cross or up-sell and meet monthly target by 75%-350% ,with 6% PAR
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with team lead and leveraging productive and open client communications.
- Managed accounts to retain existing relationships and grow share of business.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Cooperate Communication/Marketing
LG Electronics MEA
Lekki , Lagos
2016.02 - 2018.12
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted in media releases and publicity events to promote company,
- Analyzed content engagement across channels and used knowledge to inform efforts going forward.
- Prepare weekly report for promoters and over sees their disciplines ,promotion and reward .
- Developed insights on marketing campaigns to assess performance against goals.
- Established positive and ongoing business relationships.
- Developed and executed ongoing charitable and community events.
- Wrote and edited blogs, social media posts, web copy and emails.
- Consulted with cooperate marketing manager and Chief Marketing Officer human resource ,customer care ,ICT and operations departments to manage marketing initiatives promoting Product or Service.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Supervised all promoters and activities and ensure they report to showrooms and meet their sales target
- Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
- Drove marketing efforts by orchestrating and advertising campaigns.
- Organized and partake in cooperate social responsibility
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Increased sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
- Organizing meeting and meeting with vendors to improve productivities and effectiveness
Education
MBA - Management And Accounting
Obafemi Awolowo University
Ile Ife ,Osun State ,Nigeria 2019.02 - Current
Bachelor of Science - Political Science
Anambra State University ,Uli
Anamabra State 2010.03 - 2014.11
High School Diploma -
Sonne And Jonne College
Owode, Mile 12 ,Lagos 2003.09 - 2009.06
Skills
Excellent Communication Skills ,Both Oral and written
Certification
Certificate of completion ;Financial Market Analysis. International Monetry Funds
Timeline
Agile Essentials: A Practical Guide to the Agile Process
2021-01
Certificate of completion ;Financial Market Analysis. International Monetry Funds
2020-06
Team Lead
Primera Micro Finance Bank Limited
2019.10 - Current
MBA - Management And Accounting
Obafemi Awolowo University
2019.02 - Current
Client Relation Management
2019-02
Client Relationship Manager
Primera Micro Finance Bank Limited
2019.01 - 2019.10
Cooperate Communication/Marketing
LG Electronics MEA
2016.02 - 2018.12
Bachelor of Science - Political Science
Anambra State University ,Uli
2010.03 - 2014.11
High School Diploma -
Sonne And Jonne College
2003.09 - 2009.06
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