Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mabel Chidimma Ekeigwe

Team Lead , Personal Banking
12 Otunba Taofeek , Street ,Gbagada Lagos,LA

Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor committed to proactive reorganization for optimized safety and efficiency. Innovative consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in troubleshooting, root cause analysis and corrective action implementation. Available weekends, evenings and overnights.

Overview

3
3
Certificates
13
13
years of post-secondary education
5
5
years of professional experience

Work History

Team Lead

Primera Micro Finance Bank Limited
Lagos, Lagos
10.2019 - Current
  • Manage top-performing teams of 10 employees ,leading to increased branch efficiency and positive customer feedback.
  • Increased daily sales by 80% to 2000% by upselling banking products and financial services to customers.
  • Maximized revenue through improved sales techniques and productivity.
  • Trained new sales representatives on sales strategies and processes to reduce process gaps.
  • Established new business agreement with high net worth individuals and maintain a good relationship existing customers to maximize revenue.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals and ensuring consistent risk mitigation and management .
  • Promoted all financial products by maintaining excellent service offering knowledge.
  • Expanded client base by promoting new financial products.
  • Consistently ranked in top 3 for sales in district of over bankers.
  • Created plans and communicated deadlines to ensure targets were completed on time by team members
  • Drove operational improvements which resulted in savings and improved profit margins,
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.

Client Relationship Manager

Primera Micro Finance Bank Limited
Victoria Island, Lagos
01.2019 - 10.2019
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Retained updated knowledge of market competition and related offerings to generate favor for Product or Service.
  • Worked with clients to address and respond to client and partnership management issues.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Identified opportunities to cross or up-sell and meet monthly target by 75%-350% ,with 6% PAR
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Adhered to sales contract agreements and high-quality service delivery by coordinating with team lead and leveraging productive and open client communications.
  • Managed accounts to retain existing relationships and grow share of business.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Cooperate Communication/Marketing

LG Electronics MEA
Lekki, Lagos
02.2016 - 12.2018
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted in media releases and publicity events to promote company,
  • Analyzed content engagement across channels and used knowledge to inform efforts going forward.
  • Prepare weekly report for promoters and over sees their disciplines ,promotion and reward .
  • Developed insights on marketing campaigns to assess performance against goals.
  • Established positive and ongoing business relationships.
  • Developed and executed ongoing charitable and community events.
  • Wrote and edited blogs, social media posts, web copy and emails.
  • Consulted with cooperate marketing manager and Chief Marketing Officer human resource ,customer care ,ICT and operations departments to manage marketing initiatives promoting Product or Service.
  • Leveraged industry trends and competitive analysis to improve customer relationship building.
  • Supervised all promoters and activities and ensure they report to showrooms and meet their sales target
  • Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
  • Drove marketing efforts by orchestrating and advertising campaigns.
  • Organized and partake in cooperate social responsibility
  • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
  • Increased sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
  • Organizing meeting and meeting with vendors to improve productivities and effectiveness

Education

MBA - Management And Accounting

Obafemi Awolowo University
Ile Ife ,Osun State ,Nigeria
02.2019 - Current

Bachelor of Science - Political Science

Anambra State University ,Uli
Anamabra State
03.2010 - 11.2014

High School Diploma -

Sonne And Jonne College
Owode, Mile 12 ,Lagos
09.2003 - 06.2009

Skills

    Excellent Communication Skills ,Both Oral and written

undefined

Certification

Certificate of completion ;Financial Market Analysis. International Monetry Funds

Timeline

Agile Essentials: A Practical Guide to the Agile Process

01-2021

Certificate of completion ;Financial Market Analysis. International Monetry Funds

06-2020

Team Lead

Primera Micro Finance Bank Limited
10.2019 - Current

MBA - Management And Accounting

Obafemi Awolowo University
02.2019 - Current

Client Relation Management

02-2019

Client Relationship Manager

Primera Micro Finance Bank Limited
01.2019 - 10.2019

Cooperate Communication/Marketing

LG Electronics MEA
02.2016 - 12.2018

Bachelor of Science - Political Science

Anambra State University ,Uli
03.2010 - 11.2014

High School Diploma -

Sonne And Jonne College
09.2003 - 06.2009
Mabel Chidimma EkeigweTeam Lead , Personal Banking