Mabel Chidimma Ekeigwe
Team Lead , Personal Banking
12 Otunba Taofeek , Street ,Gbagada Lagos,LA
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor committed to proactive reorganization for optimized safety and efficiency. Innovative consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in troubleshooting, root cause analysis and corrective action implementation. Available weekends, evenings and overnights.
Overview
3
3
Certificates
13
13
years of post-secondary education
5
5
years of professional experience
Work History
Team Lead
Primera Micro Finance Bank Limited
Lagos, Lagos
10.2019 - Current
- Manage top-performing teams of 10 employees ,leading to increased branch efficiency and positive customer feedback.
- Increased daily sales by 80% to 2000% by upselling banking products and financial services to customers.
- Maximized revenue through improved sales techniques and productivity.
- Trained new sales representatives on sales strategies and processes to reduce process gaps.
- Established new business agreement with high net worth individuals and maintain a good relationship existing customers to maximize revenue.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals and ensuring consistent risk mitigation and management .
- Promoted all financial products by maintaining excellent service offering knowledge.
- Expanded client base by promoting new financial products.
- Consistently ranked in top 3 for sales in district of over bankers.
- Created plans and communicated deadlines to ensure targets were completed on time by team members
- Drove operational improvements which resulted in savings and improved profit margins,
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
Client Relationship Manager
Primera Micro Finance Bank Limited
Victoria Island, Lagos
01.2019 - 10.2019
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Retained updated knowledge of market competition and related offerings to generate favor for Product or Service.
- Worked with clients to address and respond to client and partnership management issues.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Identified opportunities to cross or up-sell and meet monthly target by 75%-350% ,with 6% PAR
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with team lead and leveraging productive and open client communications.
- Managed accounts to retain existing relationships and grow share of business.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Cooperate Communication/Marketing
LG Electronics MEA
Lekki, Lagos
02.2016 - 12.2018
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted in media releases and publicity events to promote company,
- Analyzed content engagement across channels and used knowledge to inform efforts going forward.
- Prepare weekly report for promoters and over sees their disciplines ,promotion and reward .
- Developed insights on marketing campaigns to assess performance against goals.
- Established positive and ongoing business relationships.
- Developed and executed ongoing charitable and community events.
- Wrote and edited blogs, social media posts, web copy and emails.
- Consulted with cooperate marketing manager and Chief Marketing Officer human resource ,customer care ,ICT and operations departments to manage marketing initiatives promoting Product or Service.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Supervised all promoters and activities and ensure they report to showrooms and meet their sales target
- Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
- Drove marketing efforts by orchestrating and advertising campaigns.
- Organized and partake in cooperate social responsibility
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Increased sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
- Organizing meeting and meeting with vendors to improve productivities and effectiveness
Education
MBA - Management And Accounting
Obafemi Awolowo University
Ile Ife ,Osun State ,Nigeria 02.2019 - Current
Bachelor of Science - Political Science
Anambra State University ,Uli
Anamabra State 03.2010 - 11.2014
High School Diploma -
Sonne And Jonne College
Owode, Mile 12 ,Lagos 09.2003 - 06.2009
Skills
Excellent Communication Skills ,Both Oral and written
Brand promotion
Client relationship building
Networking
Analytical skills
Emotional Intelligent
Product promotions
Employee training
Lead Generation
Flexibility
Strong Interpersonal skills
Innovative
Certification
Certificate of completion ;Financial Market Analysis. International Monetry Funds
Timeline
Agile Essentials: A Practical Guide to the Agile Process
01-2021
Certificate of completion ;Financial Market Analysis. International Monetry Funds
06-2020
Team Lead
Primera Micro Finance Bank Limited
10.2019 - Current
MBA - Management And Accounting
Obafemi Awolowo University
02.2019 - Current
Client Relation Management
02-2019
Client Relationship Manager
Primera Micro Finance Bank Limited
01.2019 - 10.2019
Cooperate Communication/Marketing
LG Electronics MEA
02.2016 - 12.2018
Bachelor of Science - Political Science
Anambra State University ,Uli
03.2010 - 11.2014
High School Diploma -
Sonne And Jonne College
09.2003 - 06.2009