Python coding
Lynn Ntokozo Ndlovu
Shop Manager
Bulawayo
Summary
Dynamic Shop Manager at Simbisa Brands with a proven track record in enhancing customer satisfaction through exceptional service and effective sales strategies. Skilled in data management and operations management, I successfully optimized inventory levels, resulting in increased sales and a loyal customer base. Committed to fostering a collaborative team environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Shop Manager
Simbisa Brands
03.2019 - 06.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
Education
Bachelor of Science - Business Statistics
National University of Science And Technology
Bulawayo Zimbabwe 04.2001 -
Skills
Customer service
Sales analysis
Health and safety
Social media marketing
POS systems
Data management
Customer relations
Data analysis
KPI tracking
Business management
Operations management
Cost analysis and savings
Software
Timeline
Shop Manager
Simbisa Brands
03.2019 - 06.2023
Bachelor of Science - Business Statistics
National University of Science And Technology
04.2001 -