LYNDA CHIOMA OSIGWE
Customer Support Specialist
Onitsha
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Customer Service Representative
Vinotex Nig. Limited
12.2023 - 09.2024
- Managed an average of 50+ customer interactions daily, reducing issue resolution times by 30% through proactive, support strategies
- Delivered remote technical support to over 30% of users monthly, achieving a 50% first-contact resolution rate by efficiently troubleshooting technical issues
- Resolved 75% of customer inquiries on the first contact, driving a 20% improvement in customer satisfaction scores (CSAT) within three months
- Collaborated with internal teams to resolve complex issues, ensuring seamless end-to-end customer support experiences
- Maintained an average response time of under 5 minutes during peak hours, improving service efficiency
Administrative Virtual Assistant
01.2023 - 09.2023
- Managed executive calendars, scheduled meetings, and organized events, freeing up 10+ hours weekly for leadership to focus on strategic priorities
- Drafted and proofread business correspondence, reports, and presentations, improving communication clarity by 50%
- Created engaging content, contributing to a 60% increase in sales and customer retention
- Streamlined document management processes, improving team efficiency by 20% through maintaining over 100 detailed spreadsheets and reports
- Implemented time management strategies, leading to a 50% increase in on-time task completion rates
Chemistry Teacher
Diamond Special College
08.2021 - 12.2022
- Designed and delivered engaging lesson plans, achieving a 70% success rate in meeting lesson objectives
- Introduced a peer tutoring program that improved student pass rates in mathematics by 30% within one academic year
- Provided detailed progress assessments, achieving a 90% satisfaction rate among students and parents for the quality of feedback and support
Education
Bachelor's Degree - Education Chemistry
University of Nigeria
01.2016 - 01.2021
Skills
Customer Service & Support
Certification
IT Demand Skills - Digital Witch Training
Accomplishments
- Improved customer satisfaction scores (CSAT) by 20% within three months through exceptional customer support.
- Reduced issue resolution time by 30% while managing over 50 daily customer interactions.
- Achieved a 50% first-contact resolution rate for remote technical support, enhancing operational efficiency.
- Spearheaded initiatives that increase team productivity by 20% through improved workflows and document management.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Vinotex Nig. Limited
12.2023 - 09.2024
Administrative Virtual Assistant
01.2023 - 09.2023
Chemistry Teacher
Diamond Special College
08.2021 - 12.2022
Bachelor's Degree - Education Chemistry
University of Nigeria
01.2016 - 01.2021
IT Demand Skills - Digital Witch Training
Customer Service Foundations - LinkedIn Learning
Virtual Assistant Internship - Daniekeys Tech Hub
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