LYDIA CHIDIMMA ELIAS-NWABA
Lagos
Summary
A highly motivated and ambitious individual able to give a timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and ability to work with the minimum of supervisions whilst leading a team of twelve or more. Having a proven ability to lead by example, constantly hit targets, improve best practices and organize time efficiently. Highly tactical, with the proven ability to translate strategic plans into workable goal in order to meet corporate objective and exceed stakeholder expectations. Results-driven and tenacious sales and business development manager, with a demonstrable track record of success and promotion spanning 8 years in the corporate world. An exceptional communicator with strong influencing skills and credibility required to manage major organizational change programs. Skilled sales consultant, enthusiastic about promoting company offerings to bring about dramatic business growth. Practiced in building loyal relationships and managing diverse conflicts by applying exceptional sales, organizational and prioritization skills developed over 6 years in field. Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
General Manager/Travel Consultant
KTRIPS Limited
Lekki, Lagos
10.2018 - 06.2022
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Implemented effective customer service procedures to encourage positive feedback.
- Delivered business strategy to drive revenue and operational efficiencies.
- Tracked KPIs to drive profitability and target delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Recruited top-performing candidates to build staff retention and team performance.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Generated business, cost and employee reports to management.
- Assessed impact of marketing programmes and recommended improvements.
- Analyzed accounting and financial data to get holistic view of company financial health.
- Researched business opportunities with new and existing customers, notifying sales team to follow up.
- Prepared and reviewed procedural documents for daily operations.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Developed and implemented budgetary and resource allocation plans.
Business Development Manager
New Trends Travelcare Ltd
Port Harcourt, Rivers State
03.2013 - 09.2018
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Drew on understanding of key markets to push development of business strategies.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Influenced key decision-making and established trust with stakeholders.
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Launched new product lines with strong retail and marketing strategy.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Closed complex, lucrative deals with new customers.
- Coached team to build client relationships and exceed sales targets.
- Consistently exceeded revenue targets through new account penetration and development.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Aligned team activities towards ambitious growth plans to achieve impressive, lasting results.
- Updated sales strategies using data to improve standard team practices.
Sales Consultant
VIP Express Tourism Ltd
Port Harcourt, Rivers State
05.2012 - 01.2013
- Increased revenue through upselling and consistent contract renewals.
- Identified prospect needs and offered appropriate products and services.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Generated leads through cold calling, industry networking and social media to reach monthly targets.
- Maintained close and regular contact with assigned clients to nurture long-term relationships.
- Employed proactive problem-solving to handle objections with professionalism.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Empathised with customers and translated technical concepts to promote understanding.
- Presented online demonstrations and training to new clients for supportive onboarding experience.
- Nurtured leads through sales pipeline within target timeframes.
- Leveraged skills in industry networking and business relationship-building to develop profitable client base.
- Uncovered opportunity to maximise revenue by cross-selling to existing customer base.
- Met targets for outbound calling to support marketing and awareness campaigns.
- Negotiated and closed sales to secure profitable deals and contracts.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Followed-up on prospective business opportunities and new clients to retain and expand client base.
- Delivered initial telephone consultations with warm leads, applying different sales strategies to overcome objections.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
General Supervisor
Landmark Hotels
Port Harcourt, Rivers State
02.2011 - 12.2011
- Supervised activities of workers and enforced safety regulations.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Established and maintained organized working environment for team of 20.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Improved workplace safety to reduce accidents and near-misses.
- Trained new hires and set up mentoring relationships to drive team performance.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Education
Bachelor of Science - Public Administration
University of Nigeria
Nsukka, Enugu State 06.2007 - 10.2010
National Diploma - Public Administration & Local Govt.
University of Nigeria
Nsukka, Enugu State 06.2003 - 09.2005
West Africa Examination Council - Sciences
C & S College
Surulere, Lagos 01.1996 - 05.2001
Skills
- Good computer (Outlook, Word, Excel, PowerPoint) & excellent presentation skills
- Very innovative, creative, findings & reporting skill
- Data analysis, Email Marketing, SEO, CRM, social media and Basic Design Skills
- Strategic thinking, Project Leadership, Sales & Persuasion, Tech Savvy
- Ability to sell products and services, and excellent customer service skills; interpersonal and good communication skills
- Ability to work in a tough environment where deadlines are deadlines; ability to work long hours to meet company's target and the ability to think and plan without supervision
- Team Work, Customer Facing Experience
Languages
English
Fluent
Certification
- Professional Virtual Assistance and Marketing Training
- Digital Marketing: How to Generate Sales Leads
- Complete Advanced Data Entry Application in Microsoft Excel
- Project Management: Master in Project Management
- MBA Course: Marketing and Business Strategic
- Post Graduate Diploma: Project Management
- Data Driven Marketing A-z: Improve Your Campaign
- Digital Marketing-SEO, social media, Content
- Hotel Management: Hospitality & Service
- 2 in I: Event Planning & Sponsorship Sales
- Sales and Marketing Training
- Nigerian Institute of Management
- AFRIHUB UMIIT Computer Training
Timeline
General Manager/Travel Consultant
KTRIPS Limited
10.2018 - 06.2022
Business Development Manager
New Trends Travelcare Ltd
03.2013 - 09.2018
Sales Consultant
VIP Express Tourism Ltd
05.2012 - 01.2013
General Supervisor
Landmark Hotels
02.2011 - 12.2011
Bachelor of Science - Public Administration
University of Nigeria
06.2007 - 10.2010
National Diploma - Public Administration & Local Govt.
University of Nigeria
06.2003 - 09.2005
West Africa Examination Council - Sciences
C & S College
01.1996 - 05.2001
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