Lydia Henkdric Ozaka
Port Harcourt
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Telemarketing-agent
Insurance Supermarket International
Maimi-Florida
02.2022 - Current
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Called prospective clients in market area to explain products offered and qualify leads.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and maintained detailed database to develop promotional sales.
- Implemented and developed customer service training processes.
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Administrative Assistant
Federal University Otuoke
Yenagoa
06.2019 - 10.2020
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Scheduled meetings and appointment to prevent scheduling conflicts.
- Provided support for team projects and initiatives to contribute to team success.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
Teller Intern
Guaranty Trust Bank
Yenagoa
06.2008 - 09.2008
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Calculated fees due, interest and change for customer transactions.
- Arranged monies received in cash boxes and dispensers according to denomination.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Bachelor of Science - Business Administration
Benson Idahosa University
Edo Benin City, Nigeria06.2010
Skills
- Active Listening
- Microsoft Word
- Administrative and Clerical Support
- Records Administration
- Confidentiality and Data Protection
- Critical Thinking
- Quality Assurance Controls
- Data Evaluation
- Customer Service
- Administrative and Office Support
- Spreadsheets
- Documentation
- Proofreading
- Calendaring
- Filing
- PowerPoint Presentations
- Teller Transactions
- Account Closing
- Bank Deposits
- Account Services
- Banking Operations
- Multitasking Abilities
- Dependable and Responsible
- Organization and Time Management
- Teambuilding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Telemarketing-agent
Insurance Supermarket International
02.2022 - Current
Administrative Assistant
Federal University Otuoke
06.2019 - 10.2020
Teller Intern
Guaranty Trust Bank
06.2008 - 09.2008
Bachelor of Science - Business Administration
Benson Idahosa University
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