LYDIA ELIAS-NWABA
Travel Agent/Digital Marketer/Graphic Designer
Lekki
Summary
Dynamic and results-driven sales and business development manager with over 10 years of proven success in the corporate sector. Recognized for delivering timely and accurate advice, guidance, and training to team members while effectively leading teams of twelve or more with minimal supervision. Expertise in translating strategic plans into actionable goals ensures alignment with corporate objectives and consistently exceeds stakeholder expectations. Exceptional communication and influencing skills facilitate the management of significant organizational change initiatives, driving continuous improvement and best practices across all levels.
Overview
14
14
years of professional experience
13
13
Certifications
1
1
Language
Work History
Travel Agent
Travendia Voyage
07.2022 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
General Manager/Travel Consultant
KTRIPS Limited
01.2018 - 01.2022
- Responsibilities
- Ticket Booking, Hotel Reservations, Visa Consultation & Tour Packages.
- Issuing fare quotes for each client to achieve best fare.
- Deal with customer enquiries and aim to meet their expectations.
- Managing and processing all travel related documentation including payments, medical, visas and legal forms.
- Enters sales and expense report from paper record to database management system.
- Coordinates and directs the activities of staff, overseeing not only the day-to-day tasks, but the hiring, training and evaluating of staff members.
- E-mail/Social Media Marketing & Sales Management.
Business Development Manager
New Trends Travelcare Ltd
01.2013 - 01.2018
- Responsibilities
- Research and identify new business opportunities, generate leads and cold call prospective customers.
- Seek out the appropriate contacts and with clients face to face or over the phone.
- Foster and develop relations with clients, understand their needs at all times and respond effectively with a plan on how to meet their needs.
- Ensure that staff are on board with products and services, and they understand the need for change and what is required of them, train members of staff when necessary and arrange external training where necessary.
- Keep abreast of trends and changes in the travel and tourism world, help to create sales campaign, and discuss promotional strategy and activities with the marketing department.
Sales Consultant
VIP Express Tourism Ltd
01.2012 - 01.2013
- Responsibilities
- Work on new policy initiatives to expand & develop the scope of business.
- Make presentations & conduct orientation programs for prospective clients.
- Embrace the organization’s mission to ensure an extraordinary tour experience for clients.
- Represent the organization & build relationships lead to sales opportunities.
- Sell vacation packages to new & referred clients.
- Manage enquiries from all stakeholders & administrative aspects of business.
- Handle guided tours with clients travelling for business/leisure.
Education
B.Sc. - Public Administration
University of Nigeria
Nsukka01.2007
O.N.D. - Public Administration
University of Nigeria
Nsukka01.2005
First School Leaving Certificate - undefined
C & S College
Surulere, Lagos State01.1996
Skills
Proficient in Microsoft Office Suite and design software, Strong presentation and communication abilities, Skilled in creating visual content and delivering presentations
Innovative reporting skills, Creative findings analysis, Effective data presentation skills
Data entry, Digital Marketing, Graphic Design Skills
Strategic analysis, Project management
Sales proficiency, Strong customer service, Effective communication skills
Deadline-driven work ethic, Capacity for extended hours, independent planning and execution
Collaborative teamwork, Client interaction experience, and Customer engagement skills
Certification
Professional Virtual Assistance and Marketing Training
Timeline
Travel Agent
Travendia Voyage
07.2022 - Current
General Manager/Travel Consultant
KTRIPS Limited
01.2018 - 01.2022
Business Development Manager
New Trends Travelcare Ltd
01.2013 - 01.2018
Sales Consultant
VIP Express Tourism Ltd
01.2012 - 01.2013
O.N.D. - Public Administration
University of Nigeria
First School Leaving Certificate - undefined
C & S College
B.Sc. - Public Administration
University of Nigeria
HOBBIES
Travelling, Graphic Designing, Photo Editing