Lucy Seikepagha
Port harcourt,RI
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
3
3
years of professional experience
Work History
Human Resources Manager
Damseik services ltd
08.2024 - Current
- Proven experience in administrative support, calendar management, email handling, and task automation
- Delivering efficient remote support with professionalism, discretion, and a focus on results
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Devised hiring and recruitment policies for two employee companies.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Administrative Assistant
Lokito Restaurant
10.2023 - 06.2024
- Executed a flexible schedule and accommodated extra shifts to meet fluctuating business demands
- Leveraged Microsoft Excel to optimize workflow processes
- Collaborated closely with the floor manager to address issues and resolve customer concerns efficiently
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Assistant Chef
Thompson and Grace ltd
07.2022 - 12.2023
- Prepared and assisted in the cooking of high-quality dishes, ensuring strict adherence to recipes and food safety standards
- Supported food plating and presentation efforts, enriching the overall dining experience for customers
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Assisted head chef in cooking dishes according to ingredients.
Customer Care Representative
Hansea
01.2023 - 06.2023
- Facilitated effective communication with clients through telephone and email interactions
- Guided customers through product options, enhancing their overall experience
- Managed high call volume with exceptional professionalism and efficiency.
- Managed approximately 30 incoming calls and emails per day from customers
Education
BA - Theatre arts and film studies
University of Port Harcourt
Nigeria11.2021
Skills
- Human resources
- Microsoft excel
- Interpersonal skills
- Negotiation
- Microsoft office proficiency
- Recordkeeping
- Customer service
- Computer skills
- Inbound customer service
- Database research
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Human Resources Manager
Damseik services ltd
08.2024 - Current
Administrative Assistant
Lokito Restaurant
10.2023 - 06.2024
Customer Care Representative
Hansea
01.2023 - 06.2023
Assistant Chef
Thompson and Grace ltd
07.2022 - 12.2023
BA - Theatre arts and film studies
University of Port Harcourt
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