LUCKY C. CHIKODILI
Ejigbo
Summary
I am a results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Impact Water Nigeria
Lagos
05.2024 - Current
- Resolved customer complaints promptly and professionally.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Site Supervisor
KC Concept and Services
09.2021 - 01.2024
- Organizing workflow and ensuring employees understand their duties.
- Monitoring productivity and providing feedback.
- Receive complaints, and resolve problems.
- Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
- Communicated regularly with clients regarding progress updates on projects.
- Monitored project progress to enforce adherence to deadlines and quality standards.
Department of Agriculture(Intern)/NYSC
Ejigbo LCDA
Ejigbo
08.2020 - 03.2021
- Performed administrative duties such as filing, photocopying, faxing, scanning documents.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Prepared reports for senior management to review progress on projects.
- Organized events to promote awareness of the department's activities among stakeholders.
- Attended departmental meetings to gain an understanding of the team's operations and goals.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Responded promptly to inquiries from both external and internal stakeholders.
Industrial Trainee
Songhai Farms Amukpe
Sapele
06.2015 - 08.2015
- Animal feed production
- Food processing
- Record taking of farmstock
- Supervision of farm activities
Industrial Trainee
UNIVERSITY OF BENIN FARM PROJECT
Benin-City
01.2015 - 05.2015
- Routine farm management practices
- Record keeping of Farm Activities
- Supervision of Farmhands
- Farm accounting
- Sales of farm Products
Education
Bachelor of Agriculture - Agricultural Economics and Extension
UNIVERSITY OF BENIN
Benin City, Edo01.2018
Senior Secondary School Certificate - NECO
St. John's College
Alihagu, Delta01.2009
Skills
- Effective communication
- Customer service
- Data entry
- Time management
- Adaptability and flexibility
- CRM software
- Customer relationship management
- Complaint handling
- Analytical thinking
- Quality assurance
- Database management
Certification
Certificate of National Service, NATIONAL YOUTH SERVICE CORPS, 03/01/21
Google Sheets by Google Cloud, Coursera 25/03/2025
References
- Kingsley C. ELUEMUNOR, Managing Director, KC Concept and Services, Lagos, +2348023178146
- Edward N. NWOKOLO, Business Manager, First Bank of Nigeria Ltd., Lagos, Lagos, +2348023052004
Personal Information
- Date of Birth: 09/06/93
- Gender: Male
Accomplishments
- Platoon Leader at the National Youth Service Camp
- Great Job Award at Impact Water Nigeria
Timeline
Customer Care Representative
Impact Water Nigeria
05.2024 - Current
Site Supervisor
KC Concept and Services
09.2021 - 01.2024
Department of Agriculture(Intern)/NYSC
Ejigbo LCDA
08.2020 - 03.2021
Industrial Trainee
Songhai Farms Amukpe
06.2015 - 08.2015
Industrial Trainee
UNIVERSITY OF BENIN FARM PROJECT
01.2015 - 05.2015
Bachelor of Agriculture - Agricultural Economics and Extension
UNIVERSITY OF BENIN
Senior Secondary School Certificate - NECO
St. John's College
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