Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucky Asiwe

Derby

Summary

Experienced counselling professional with history diversifying services to meet individual client needs. Works with care and compassion to deliver targeted care programmes for improved social and behavioural outcomes. Meticulous in assessments and monitoring to provide excellent care continuity.

Overview

12
12
years of professional experience

Work History

Support Worker

AMG Nursing and Care Services
04.2023 - Current
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Proactively identified areas for improvement within the organization and contributed ideas towards enhancing overall operational efficiency.
  • Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Conducted home visits to assess clients' home environment and provide support.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Utilized evidence-based practices to provide effective interventions for clients.

Senior Support Worker

Ogaboss Health services
01.2019 - 10.2022
  • Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
  • Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
  • Maintained safe, secure environments for service users, providing protection from possible harm or risk.
  • Monitored standards of care, providing relevant training and mentoring to ensure consistently high-quality services.
  • Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.
  • Cooked healthy meals to uplift clients and meet dietary requirements.
  • Promoted community engagement and sense of belonging.

Payment Analyst

Zenith bank PLc
12.2012 - 10.2022
  • Generated account statements outlining payments and balances.
  • Followed CBN standards to prepare journal entries for all ledger.
  • Identified and resolved administrative errors, recommending preventative action to improve data quality.
  • Processed payroll and calculated deductions by accurately using SAP to secure payment traceability.
  • Navigated various accounting systems and followed different accounting techniques to meet company standards.
  • Compiled records for audits to facilitate smooth and complete reviews.
  • Recorded sales transactions, outgoing payments, and receipts to support financial governance.
  • Maintained chart of accounts tracking assets, liabilities, equity, revenue and expenses.
  • Followed up on unresolved customer issues to research and correct problems.
  • Shared customer feedback and suggested improvements to enhance team performance.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Handled in-person, email and mailed correspondence.

Health Care Assistant

Unique Nursing Home
01.2014 - 12.2015
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Safely escorted patients during medical appointments and hospital visits.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement and development.
  • Thoroughly sterilised and sanitised clinical and mobility equipment.
  • Worked closely with nurses to maintain high levels of communication.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams.

Education

Master of Science - international Business

University of Lincoln
Lincoln, LIN
12.2023

Bachelor of Science - political science and public admin

University of benin
benin city
12.2009

Skills

  • Practical decision making
  • Community integration
  • Person-centred care
  • Office 365 usage
  • Staff training and mentorship
  • Data confidentiality
  • Bank reconciliations
  • Credit control
  • Data entry

Timeline

Support Worker

AMG Nursing and Care Services
04.2023 - Current

Senior Support Worker

Ogaboss Health services
01.2019 - 10.2022

Health Care Assistant

Unique Nursing Home
01.2014 - 12.2015

Payment Analyst

Zenith bank PLc
12.2012 - 10.2022

Master of Science - international Business

University of Lincoln

Bachelor of Science - political science and public admin

University of benin

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Lucky Asiwe