Lucia Abhulimen

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• Answering customers' telephone calls (inbound) and responding to emails.
• Using different CRM softwares to assist new and existing customers in their inquiries or requests.
• Following up with customers requests and feedback to ensure great customer satisfaction.

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• Answering (inbound) or calling (outbound) potential customers and transferring them to the appropriate team.
• Listening to calls and having coaching sessions with new and existing members by conveying constructive feedback and evaluating performance skills.
• Promoted to Senior Call Center Agent in August 2022 and Team Coach in October 2022 for having high performance, good work ethics, and great teamwork.
  
• Awarded Hall of Fame winner in August, October, and November 2022 for having high sales and conversion rates.
• Promoted to Team Coach/Lead of 17 staff members in January 2023.
• Part-time Manager on Duty (MOD) from February 2023 by monitoring workflow to improve employee time management and increase productivity.
• Awarded top 3 performing coaches by exceeding companies' monthly individual and Team goals in May 2023.
• Awarded Employee of the Month and Hall of Fame winner in July 2023.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Executed digital e-commerce marketing strategy.
• Wrote quality content and strengthened contents through editing and proofreading.
• Monitored and optimized advertising campaigns using various platforms.
• Communicated with vendors regarding backorder availability, future inventory and special orders.