Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Ojugo

Lucas Ojugo

Health Support Officer
Benin ,Edo

Summary

Dependable and well-qualified individual with skills in communication and problem-solving, coupled with strong ability to manage and prioritise tasks. Demonstrated proficiency in providing support and working collaboratively within teams. Committed to driving positive outcomes and enhancing organisational efficiency.

Overview

2014
2014
years of professional experience

Work History

Health Support Officer

Faith Dome Medical Center
  • Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
  • Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
  • Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
  • Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
  • Monitored employee and customer interactions to assess quality of service.
  • Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
  • Improved customer satisfaction by addressing and resolving support issues promptly and professionally.

Manager

Glorious Attraction Enterprise
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager

Faith Palace Audiological Services

Counsellor

International Center for Aids Care and Treatment
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.

Manager

Zuma Homecare
Benin
03.2010 - 02.2014

Education

Certification - Care pathways, Modules A and B

Florence Academy

Certification - Digital Educator, A Primer

UNESCO MGIEP

Bachelor of Science - Human Physiology

Ambrose Alli University
Ekpoma

Diploma -

Trust Computer College
Ekpoma

Skills

Patient risk management

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Timeline

Manager

Zuma Homecare
03.2010 - 02.2014

Health Support Officer

Faith Dome Medical Center

Manager

Glorious Attraction Enterprise

Manager

Faith Palace Audiological Services

Counsellor

International Center for Aids Care and Treatment

Certification - Care pathways, Modules A and B

Florence Academy

Certification - Digital Educator, A Primer

UNESCO MGIEP

Bachelor of Science - Human Physiology

Ambrose Alli University

Diploma -

Trust Computer College
Lucas OjugoHealth Support Officer