Lovett Mbah

*Recommended products based on customer needs, resolving usage issues for 60% of clients.

Developed tailored sales strategies based on market research and client feedback.

• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Generated new sales leads through cold calling and networking activities.
• Conducted product demonstrations to showcase features and benefits effectively.
• Answered inquiries from prospective customers regarding features of products and services offered.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Negotiated pricing contracts with customers to maximize profits.
• Utilized CRM software to track leads and manage customer interactions efficiently.
• Maintained accurate records of all sales and prospecting activities.
• Analyzed customer feedback to improve products and services.
• Delivered customer support via WhatsApp to 50+ clients monthly for 7 years.
• Provided technical support for customers using the company's products or services.
• Created detailed reports on daily, weekly, and monthly sales activity.

• Developed key customer relationships to increase sales.
• Assisted customers with product selection and provided knowledgeable recommendations.
• Advised customers on the latest product features and benefits.
• Educated customers about products and services offered by the company.
• Assisted customers in selecting appropriate products or services for their needs.
• Processed transactions accurately and efficiently at the point of sale.
• Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
• Resolved customer inquiries and complaints with professionalism and care.
• Resolved customer complaints promptly and efficiently.
• Performed regular follow-ups with clients to ensure satisfaction with purchases.
• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
• Collaborated with team members to achieve sales goals and improve service quality.
• Collaborated with team members to develop effective sales plans.
• Maintained inventory levels through regular stock checks and replenishment.
• Monitored inventory levels and placed orders as needed.
• Analyzed customer feedback to identify areas of improvement in product offerings.
• Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.