Loveth Anthony
Enugu,Enugu State
Summary
Customer service expert with extensive experience in live chat support, order processing, and conflict resolution. Demonstrates exceptional problem-solving abilities and proficiency in Salesforce CRM to optimise lead generation and relationship management. Skilled in active listening, empathy understanding, and strong written communication to enhance customer satisfaction and foster long-term client relationships. Adept at remote teamwork and committed to delivering seamless service experiences while pursuing opportunities to drive operational excellence.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Customer service representative
Jo-Ann fabrics
Hudson, Summit
2023.08 - 2025.05
- Processed orders promptly ensuring positive shopping experience for customers.
- Provided top-notch support for increased customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Assisted customers in making informed decisions by providing detailed product information.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 10%.
Customer service representative
Party city
Woodcliff Lake, New Jersey, Bergen
2020.04 - 2022.05
. Provided remote customer support via phone, email, and live chat during COVID-19 assisting customers with online orders, product inquires and delivery.
. Handled high volume interactions daily, resolving complaints and ensuring customer satisfaction in a fast-paced e-commerce environment.
.Built strong customer relationship through active listening, empathy, and problem-solving, contributing to improved customer loyalty.
. Provided returns, refunds, and other cancellations while maintaining accurate records and adhering to company policies.
. Collaborated with internal teams(logistics, sales) to resolve order delays and service disruptions during pandemic-related challenges.
. Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
. Assisted customers in making informed decisions by providing detailed product information.
Education
Bachelor of Science - Mass communication
University of Nigeria Nsukka
Nigeria 2017.09 - 2021.08
Skills
- Customer service expert
- Problem solver
- Salesforce CRM
- Order processing
- Conflict Resolution
- Salesforce
- Lead generation
- Relationship Management
- Problem-solving
- Empathy understanding
- Strong written communication
- Patient attitude
- Active listening
- Live chat support
- Remote teamwork
Languages
English
Intermediate (B1)
Certification
• Acquired general remote work skills through Highmote africa
⦁ Completed jobberman soft skills training offered by jobberman
⦁ Attained inbound sales certificate from hubspot academy
⦁ Certificate in advanced sales technique (Udemy)
⦁ Becoming an excellent personal assistant
⦁ Certificate in Retail management ; Customer interaction (Alison)
⦁ Certificate in customer relationship management (CRM) for small businesses.
Skills highlight
⦁ Proficiency in CRM tools (HubSpot, Kommo , Zendesk, Asana, Zoho, Pipedrive, Salesforce,
Nimble, Vinsolutions and Others), Microsoft tools(MS Word ,Excel, Powerpoint.)
Communication tools(Email, Phone, Chat),collaboration tools(slack etc.)
⦁ •Open to feedback, self-reflection and implementing continuous improvements to enhance
performance and deliver exceptional customer experience in sales efforts by providing
product information and nuturing leads to facilitate the sales process.
⦁ •Comprehensive understanding of the company’s products or services, including features,
benefits, pricing, and policies.
⦁ Exceptional communication and relationshipbuilding skills and encouraged team
collaboration to achieve customer satisfaction.
⦁ Skilled in establishing rapports, actively listening to customers needs and providing
personalized assistance to enhance the overall customer experience.
⦁ •Excellent written/verbal communication and interpersonal skill and the ability to
respectfully interfere with executive from various department and divisions.
⦁ Proactive approach to ongoing learning and proffesional development, staying updated on
industry trends products updates, and best practices in customer service.
⦁ Assisting in sales efforts by providing product information and nuturing leads to facilitate the sales process.
Timeline
Customer service representative
Jo-Ann fabrics
2023.08 - 2025.05
Customer service representative
Party city
2020.04 - 2022.05
Bachelor of Science - Mass communication
University of Nigeria Nsukka
2017.09 - 2021.08