Love Muili
Operations Analyst
Summary
Results-oriented professional with extensive experience in sales roles such as Customer Support, Inbound Sales, coupled with over 3 years of proven success in startup environments. Demonstrated ability to leverage analytical skills and Excel proficiency to optimize processes and enhance customer service. Great at working collaboratively with diverse teams and clients, with a strong track record in B2B sales and SaaS environments. Seeking to contribute operational analysis and customer service expertise to drive sales growth
Overview
3
3
years of professional experience
Work History
Operational Analyst
Aquantuo Shipping Company
09.2022 - Current
- Conducted detailed analysis of operational processes to enhance efficiency and reduce costs
- Utilized Excel extensively to track sales metrics, analyze data, and generate actionable insights
- Collaborated with cross-functional teams to implement process improvements and optimize sales strategies
- Prepared and presented reports to senior management, contributing to strategic decision-making
- Supported the achievement of sales targets by providing analytical support and actionable recommendations.
Customer Success Specialist
Tendo
12.2021 - 08.2022
- Managed inbound customer communications through chatbots and email platforms, ensuring prompt and effective resolution of inquiries
- Developed and implemented sales scripts and communication protocols to enhance customer engagement and conversion rates
- Achieved [specific metric or goal, e.g., high customer satisfaction ratings, improved response time, etc.] through proactive customer service strategies
- Collaborated closely with sales and marketing teams to nurture leads and convert prospects into paying customers
- Handled escalations and resolved customer complaints with empathy and professionalism
- Identified and qualified new sales opportunities through inbound lead follow-up and outbound cold calls
- Maintained accurate records of customer interactions and sales activities in CRM systems.
Education
Bachelor of Science (BSc.) in Applied Botany, Second Class Upper -
University of Lagos
01.2017 - 2021.04
Data Analytics and Business Intelligence - undefined
Career Insights
12.2022 - 2022.05
Excel for Business, Intermediate II - undefined
Macquarie University
07.2024 - undefined
Skills
Advanced proficiency in Microsoft Excel (PivotTables, VLOOKUP, Data Analysis)
Languages
English (Native)
Timeline
Excel for Business, Intermediate II - undefined
Macquarie University
07.2024 - undefined
Data Analytics and Business Intelligence - undefined
Career Insights
12.2022 - 2022.05
Operational Analyst
Aquantuo Shipping Company
09.2022 - Current
Customer Success Specialist
Tendo
12.2021 - 08.2022
Bachelor of Science (BSc.) in Applied Botany, Second Class Upper -
University of Lagos
01.2017 - 2021.04
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