Love Chinenyenwa Chukwudum
Summary
Purposeful professional with over 3 years of experience and background in customer service, secretarial duties, and training in Virtual Assistance and IT support. Equipped with experience in managing diverse administrative tasks, fostering positive client relationships, and leveraging economic principles to drive strategic decision-making. Possessing exceptional communication, organization, and critical thinking skills, adept at thriving in demanding environments while delivering exceptional service and support and seeking to leverage expertise in customer service and economics to make valuable contributions to a forward-thinking organization in both physical and virtual settings.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Executive
Cosdon & Sons Global Ventures
08.2021 - 01.2023
- Managed the online page by curating and posting engaging pictures of products and updates, ensuring the platform remained visually appealing and informative for customers
- Responded promptly to customer inquiries and messages online, addressing their questions, concerns, and requests in a timely and professional manner to enhance their shopping experience
- Proactively followed up with customers through phone calls to confirm successful order delivery, providing them with updates and reassurance regarding their purchases
- Skillfully managed customer complaints and concerns, actively listening to their feedback, and taking appropriate actions to resolve issues effectively, aiming to achieve customer satisfaction
- Ensured customer satisfaction by addressing their needs, providing personalized assistance, and maintaining open lines of communication throughout the shopping process
- Cultivated positive relationships with customers through attentive communication and initiative-taking problem-solving, fostering loyalty and trust in the brand.
Secretary
El-shaddai Hospital
01.2016 - 12.2016
- Provided a friendly and inviting atmosphere by warmly greeting patients upon their arrival, ensuring they felt valued and comfortable from the outset
- Tailored support to each patient by assisting them in completing necessary forms, and patiently addressing any questions or concerns they may have had throughout the process
- Skillfully managed appointment bookings, optimizing scheduling procedures to minimize wait times for patients and maintain a smooth flow of operations
- Diligently managed billing tasks, accurately processing patient invoices and promptly resolving any billing inquiries or discrepancies that arose
- Meticulously organized and updated medical charts and reports, ensuring the confidentiality, accessibility, and accuracy of patient information in compliance with regulatory standards
- Skillfully oversaw a variety of administrative duties, including phone inquiries, correspondence management, and interdepartmental coordination, contributing to the efficient functioning of the healthcare facility.
Education
Bachelor of Science - Economics
Nnamdi Azikiwe University
2017 - 2021
IT Support -
Digital Witch Community
01.2024 - 02.2024
Technical Support Fundamentals -
Coursera
01.2024 - 02.2024
Skills
- Virtual Assistance
- Customer Relationship Management
- Online chat and email
- Product Sales
- Relationship Building
- Marketing
- Complaint Handling
- Office Administration
- Appointment Scheduling
- Meeting Coordination
- Calendar Management
- Verbal and written communication
- Tech tools (Loom, Slack, Freshdesk, ClickUp, HubSpot, Asana, Trello, Apolloio, Calendly, Picktime, Zoho bookings, Lemlist, Google Suite, Mondaycom, Active Campaign, Microsoft Dynamic 365, Zapier, Wrike, LinkedIn Sales Navigator)
- CRM Software
- Problem-Solving Ability
- Research
- Troubleshooting
- Lead Generation
- Active Listening
- Inbound Customer Calls
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveTeam Building / Company RetreatsWork from home optionPersonal development programsFlexible work hoursHealthcare benefitsPaid time offTimeline
IT Support -
Digital Witch Community
01.2024 - 02.2024
Technical Support Fundamentals -
Coursera
01.2024 - 02.2024
Customer Service Executive
Cosdon & Sons Global Ventures
08.2021 - 01.2023
Bachelor of Science - Economics
Nnamdi Azikiwe University
2017 - 2021
Secretary
El-shaddai Hospital
01.2016 - 12.2016
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