Hi, I’m
Louisa Eziegbo
Edmonton ,Alberta
Summary
Patient-focused Medical office assistant with experience delivering first-class care in fast-paced clinical practices. Processes appointment bookings, communications and document management with precision and focus for smooth reception and admin operations.
Overview
5
years of professional experience
1
Certification
Work history
Paelon Memorial HospitalLagos, Nigeria
Medical office assistant
2021.05 - 2024.08 (3 education.years_Label & 3 education.months_Label)
Job overview
- Scheduled new appointments, rescheduled appointments, and sent reminders.
- Managed incoming patients calls by addressing inquires and providing necessary information.
- Carried out patients registrations over the phone while ensuring accurate data entry into the EMR system.
- Resolved patient’s complaints and concerns and escalated to relevant authorities when necessary.
- Provided detailed information about clinical services offered, including directions and availability of physicians.
- Performed administrative task such a scanning and filling documents.
- Supported general clinical operations by actively collaborating with other departments and assisting with various task when necessary.
Lagos State Health Service Commission Lagos , Nigeria
Medical assistant intern
2019.11 - 2020.12 (1 education.year_Label & 1 education.month_Label)
Job overview
- Worked under direct supervision to help maintain and improve patient care.
- Followed clinical guidelines when handling patient data to maintain confidentiality.
- Recorded patients' vital signs at periodic intervals, following clinical procedure and taking legible and consistent notes.
- Completed basic administrative and clinical tasks to relieve medical professionals of busy workload.
- Escorted patients to examination rooms to keep to schedule and complete full list of daily appointments.
- Kept patient waiting areas clean and orderly.
Education
University of LagosLagos
Bachelor of Pharmacy from Pharmacy
05.2019
Skills
- Team player
- Interpersonal communication
- Multitasking
- Project scheduling
- Patient discretion
- Excellent customer care
- Verbal and written Communication
- Administrative support
- Records management
Certification
Customer service Respresentatives
Timeline
Medical office assistant
Paelon Memorial Hospital
2021.05 - 2024.08 (3 education.years_Label & 3 education.months_Label)
Medical assistant intern
Lagos State Health Service Commission
2019.11 - 2020.12 (1 education.year_Label & 1 education.month_Label)
University of Lagos
Bachelor of Pharmacy from Pharmacy